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Job Summary and Responsibilities

JOB SUMMARY

Performs a variety of clerical, reception, and support functions to ensure timely and effective day-to-day operations and communications in a specified department to ensure effective departmental operations and quality patient care. Responsibilities vary based on assigned area and may include: greeting and assisting patients** **at the front desk;** **answering telephones; taking messages; maintaining records; scanning/coping/filing charts and films; monitoring patient flow; entering billing information; directing/transporting patients to appropriate room/location; relaying accurate information.

Greets patients, visitors, family members and physicians and efficiently addresses needs.

+ Maintains an organized and efficient reception area.

+ Assures that patients, family members, and staff are kept informed of activities and delays.

+ Resolves or escalates patient concerns in a timely manner.

Answers telephones, screens and transfers calls or takes messages as appropriate to facilitate effective communications.

+ Delivers messages in a timely manner.

Performs routine clerical and support functions under the direction of a specified Manager to ensure smooth and effective day-to-day operations of the department.

+ Maintains patient records, charts, files and/or films.

+ Scans charts, makes copies and prepares appropriate paperwork.

+ May obtain authorization and referrals for patient procedures.

+ May gathers demographic and insurance information, from both in- and outpatients to meet the needs of all departments.

+ May enter billing information into appropriate systems.

Monitors patient schedules, work flow, and activities of all modalities to assure smooth and coordinated patient flow.

+ May transport or direct patients to appropriate location/area.

Monitors and maintains an adequate inventory of office supplies and materials, as well as any written guides or patient information, to ensure smooth operations in the reception work area and non-interruption of patient services.

Cultural Sensitivity and Competence: Demonstrates proper use of communication tools/materials for effective communication and understands how the culture(s) of patient populations can affect communication, collaboration and the provision of care, treatment and services. Patient Population Served: Demonstrates knowledge and proper skills associated with the department’s defined specific populations served.

+ Performs related duties as required.

Job Requirements

Education and Experience

One year of related work experience that demonstrates attainment of the requisite job knowledge skills/abilities.

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$22.89 - $33.07 /hour

We are an equal opportunity/affirmative action employer.