"Alerted.org

We're Hiring!

Job Title: Remote Customer Service Representative (Day shift)

Employment Type: 6 Month Full time contract

Pay Rate: $15 per hour

Bilingual Pay Rate(Spanish): $17 per hour

Job Description

We are seeking dedicated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will be the voice of our company, delivering exceptional service and support to our customers across multiple channels.

Responsibilities

Customer Interaction & Support

- Answer inbound customer calls and online chat inquiries

- Assist with account creation, password resets, and document uploads

- Provide general information and help customers manage their accounts

- Verify eligibility for coverage and review healthcare options

Problem Solving

- Diagnose, assess, and resolve customer issues in a timely and creative manner

- Think critically to find solutions that enhance the customer experience

Product & Policy Expertise

- Stay up-to-date with company products, services, and policies

- Adapt to changing project and program updates

- Demonstrate company values consistently

- Complete required training and certifications (exams required)

Administrative Duties

- Accurately input customer information into databases

- Perform various administrative tasks as assigned

Required Skills and Qualifications:

- High School Diploma or GED

- Strong customer service skills (phone and chat)

- Experience in inbound call centers, hospitality, retail, or healthcare

- Familiarity with Microsoft Office and basic technical troubleshooting

- Ability to work independently and manage time effectively

Nice to Have:

- Recent experience in high-level food service or retail

- Professional demeanor and strong communication skills

- Ability to troubleshoot home equipment issues (Internet Familiarization Assessment required)

If you're passionate about helping others and thrive in a fast-paced remote environment, we’d love to hear from you!

Pay and Benefits

The pay range for this position is $15.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 8, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.