• Customer Service Representative

    TEKsystems (Tempe, AZ)


    Position Overview:

    As a Customer Service Representative, you’ll handle inbound calls and follow-ups related to prior authorizations, general inquiries, and confidential member information. Accuracy and attention to detail are key as you’ll be navigating multiple systems while delivering top-tier service.

    Key Responsibilities:

    + Answer 50–100 inbound calls daily, depending on complexity

    + Provide clear, professional support for pharmacy-related inquiries

    + Accurately enter and update customer information across multiple systems

    + Maintain confidentiality and follow HIPAA guidelines

    + Participate actively in training and ongoing performance evaluations

    • What You’ll Need:

    + 1+ year of recent high-volume call center experience

    + Consistent work history (no jumpy resumes)

    + Typing speed: Minimum 30 WPM

    + Strong computer navigation and multitasking skills

    Growth & Perks:

    + Promotion opportunities to Tier 2 Agent ($22/hr)

    + Career paths into Quality, Client Admin, Workforce, Reporting, or Management

    + Access to tuition reimbursement, quarterly bonuses, and discounts on travel, entertainment, and more

    + Privately held company that promotes from within

    Schedule & Training:

    + Must be available 7 days/week between 5 AM – 10 PM (set schedule assigned)

    + Training: Mon–Fri, 8 AM – 4:30 PM for 4 weeks

    + Mandatory OT in January & February

    + Shift bids based on training performance (average of 90% across 4 tests required)

    Pay and Benefits

    The pay range for this position is $21.00 - $21.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Tempe,AZ.

     

    Application Deadline

     

    This position is anticipated to close on Oct 9, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.