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Position Information

Functional TitleIT Business Analyst

Recruitment Category TypeStandard

Functional CategoryInformation Technology

GradeIT.14

FLSA StatusExempt

Requisition Number26-0060

Number of Vacancies1

Job LevelNon-Management

Job CodeN/A

Job Description Summary

Organization NameIT Governance Services

Reports toSection Manager, IT Business Analysis

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule

9:00 am to 5:30 pm

Position LocationLaurel

Position Summary Information

General Summary

This is a non-merit system, employment-at-will, long-term contract position.

TheIT Business Analystleads the development and documentation of smart requirements, which may ultimately be addressed via technological solutions. The IT Business Analyst identifies, documents, and analyzes current (“As-Is”) and future (“To-Be”) administrative or operational business processes for streamlining or other improvement; and/or supports the development of standard operating procedures (SOPs) to improve WSSC Water efficiencies.The IT Business Analyst supports business area subject matter experts in identifying opportunities for improvement in cycle time, customer satisfaction, and/or cost-savings.

The role is also responsible for the development of use cases, requirements traceability, gap analyses, test case development, and documentation archival in WSSC Water’s business analysis repository.

Essential Functions

* Elicits, captures, validates and analyzes the business process/requirements of stakeholders in assigned lines-of-business

* Applies proven communication, analytical, and problem-solving skills to support subject matter experts in decisions regarding process optimization and technological solutions

* Researches and maps end-to-end views of legacy business processes

* Analyzes business processes and identifies and validates opportunities for streamlining

* Designs detailed end-to-end business processes based on confirmed understanding of process drivers and metrics

* Create business analysis documentation including use cases, usage scenarios, process flows, data dictionaries, requirements traceability matrices, design documents, and project schedules

* Manages process documentation

* Analyzes operational data and provides a process for identifying system/operational problems and solutions

* Analyzes planned changes to assess impact on WSSC Water employees, customers, and stakeholders

* Utilizes best practices in leading organizational change management activities as new applications and services are implemented

* Participates in Project Intake Meetings; conducts scoping sessions for approved projects

* Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to software development team

Other Functions

* Facilitates education and training of WSSC Water staff on business process changes

* Facilitates and leads process discussions, requirements elicitation and validation work sessions, workshops, and work groups

* Works with the supervisor to develop project scopes, budgets and priorities

* Supports the functional configuration tasks and activities for software implementation projects

* Participates in cross-functional teams in enterprise IT systems improvement projects

* Performs other related duties, as required

Work Environment And Physical Demands

Business casual office environment

Required Knowledge, Skills, And Abilities

* Knowledge of various methodologies for analyzing and documenting requirements and business processes

* Ability to independently lead and conduct business process analysis, gap analysis, process optimization, and process risk assessment

* Knowledge of the Software Development Life Cycle and best practices for refining requirements in each phase

* Ability to create systematic and consistent requirements specifications in both technical and user-friendly language

* Expert knowledge and understanding of MS Office software AND one or more of the following: MS Visio, Blueworks Live, uizard.io, and ALM software

* Proven ability to consistently and effectively execute tasks and meet deadlines under pressure

* Excellent analytical, negotiation, and organization skills

* Proven, expert ability to develop and intuitively present complex ideas (conversationally or in presentations) to audiences with varying degrees of technical experience

* Outstanding customer, communication, and interpersonal skills

* Ability to pay strict attention to detail and identify opportunities to automate processes for efficiencies

* Ability to work independently or as a member of a project team

Minimum Education, Experience Requirements

* Bachelor’s degree and 4+ years of experience in IT business process analysis and requirements definition

OR

* High school diploma (or equivalent) and 8+ years’ experience in IT business process analysis and requirements definition

Additional Requirements

Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter

Preferences

* Industry certification in business analysis or process improvement [e.g., Certified Business Analyst Professional ( CBAP )]

* Experience providing business analysis support in one or more LOB areas such as customer care and billing, infrastructure maintenance, asset management, maintenance and work management, etc.

* Knowledge of software quality assurance best practices and methodologies

Salary$96,952 - $165,081

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date10/17/2025

Open Until FilledNo

Special Instructions to Applicants

Additional Information

All applicants selected will be subject to drug screening and a background check/verification.

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Will you, now or in the future, require sponsorship for employment visa status?

+ Yes

+ No

+ Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

+ Yes

+ No

Applicant Documents

Required Documents

+ Resume

Optional Documents

+ Cover Letter/Letter of Application