• Dispatcher Service Order 2nd Shift

    CBRE Government and Defense Services (Bethesda, MD)


    Description

    General Summary

    Receives, records and distributes work orders to service crews upon customers’ request for service on articles or utilities purchased from wholesale or retail establishments or utility company.

    Essential Duties and Responsibilities:

    + Records information, such as name, address, article to be repaired, or service to be rendered.

    + Prepares work order and distributes to service crew

    + Schedules service call and dispatches service crew.

    + Calls or writes customer to insure satisfactory performance of service.

    + Keeps record of service calls and work orders.

    + May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.

    + Other duties as assigned.

    Knowledge, Experience and Skill Requirements:

    + Minimum of one (1) year experience in a dispatch or similar customer service center position.

    + Strong written and oral communication skills in English.

    + Ability to learn and master DMLSS-FM program.

    + Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers.

    + Strong decision making and analytical skills.

    + Strong work ethic and team player mentality.

    Work Environment

    + Be able to stand, push, pull, bend, kneel, and stretch for extended period of time.

    + Be able to lift 25 lbs.

    + Must be able to pass a local background check and have the ability to obtain and maintain NAC/LAC clearance after hire.

     

    _This job description is subject to change by the employer as the needs of the employer and requirements of the job change._

     

    CBRE Government & Defense is thrilled at the opportunity for you to apply to one of our roles. The rate for this position is $27.78. This position may also be eligible for a wide range of benefits based on applicable bargaining unit agreements.

     

    This description is not intended to be an “all inclusive” list of the accountabilities of the job described. Rather, it describes the general nature of the job. In addition, some aspects of this job may change over time, according to business needs, and these changes may not be recorded immediately. The requirements stated represent the minimum levels of knowledge, skills and/or abilities to qualify and satisfactorily perform this job.

     

    We maintain a drug-free workplace and perform pre-employment substance abuse testing.

     

    THIS DOCUMENT SHOULD NOT BE CONSTRUED AS CREATING A CONTRACT OF EMPLOYMENT BETWEEN CBRE GOVERNMENT & DEFENSE SERVICES AND ANY OF ITS EMPLOYEES OR OTHERWISE ALTERING AN EMPLOYEE’S AT WILL EMPLOYMENT RELATIONSHIP WITH CBRE GOVERNMENT & DEFENSE SERVICES.

     

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

     

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.