• Guest Experience Supervisor

    LEGOLAND (San Antonio, TX)


    What you'll bring to the team

     

    Qualifications & Experience

     

    Guest Experience Supervisor

     

    Division:** **Gateway North America

     

    Department:** **Operations

     

    Reports to:** **Guest or Operations Manager

     

    Exemption Status:** **Non-Exempt

    Job Type:** **Full-Time

    •Ready to Lead the Fun?

     

    Do you have 1–2 years of experience as ashift lead, key holder, or front-line supervisorin retail, hospitality, or a guest-facing environment? Are you passionate about deliveringworld-class guest experiencesand leading a team with energy, purpose, and positivity?

     

    If so,Merlin Entertainmentswants YOU to be part of the magic as aGuest Experience Supervisor! In this hands-on leadership role, you’ll guide our front-line teams to create unforgettable experiences for every guest, every time — all while ensuring safety, efficiency, and fun are at the heart of everything we do.

     

    •What You’ll Do

    + Lead by example on the attraction floor, energizing and inspiring your team every shift

    + Ensure smooth daily operations — including scheduling, coverage, and guest flow

    + Deliver pre-shift briefings and clear, consistent team communication

    + Motivate and coach team members to provide excellent service and hit performance goals

    + Manage guest concerns with empathy and proactive problem-solving

    + Partner with operations leaders to support training, incentives, and KPIs

    + Maintain safety, cleanliness, and visual standards across all guest areas

    •What We’re Looking For

    + 1–2 years of experience as asupervisor, key holder, or team leadin a fast-paced, guest-facing role (retail, theme park, hospitality, etc.)

    + A natural leader who brings energy, positivity, and structure to each shift

    + Excellent communicator who thrives in a team environment

    + Able to juggle multiple priorities while keeping a cool head under pressure

    + Strong attention to detail and comfort using tech (POS systems, scheduling tools, etc.)

    + A commitment to safety and service excellence

    •Other Details

    + Must be flexible to work mornings, evenings, weekends, and holidays

    + Some light travel may be required

    + Physical activity is part of the fun — standing, walking, lifting (up to 70 lbs), and moving through all areas of the attraction

    •Why Merlin?

     

    At Merlin, we createjoyful experiencesthat unite and inspire — for our guests and our teams. We value curiosity, collaboration, and care, and we’re always looking for people who want to grow their craft, lead with purpose, and enjoy the ride.

     

    Ready to take the next step in your leadership journey?

    Benefits

    • Benefits of Joining Merlin Entertainments! 🎉

    • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

    • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

    • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

    • Recognition Programs and Rewards: Celebrate your achievements and hard work!

    • 401(k) Program: Save for the future with company matching contributions.

    • Tuition Reimbursement Programs: Get support for further education and career growth.

    • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

     

    Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

     

    Pay Range

     

    From USD $17.00/Hr.

     

    Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/9510/guest-experience-supervisor/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-TX-San Antonio_

    **Job ID** _2025-9510_

    **Employment Type** _Full-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _LEGOLAND Discovery Centre San Antonio_

    **_Job Locations_** _US-TX-San Antonio_