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Job Description

A client of Insight Global is looking for a nearshore UX Content Writer to be responsible for creating user-friendly, accessible, and on-brand content for our mobile application and self-service web portal. You will work closely with product designers and product managers to ensure the app’s interface is both clear and compelling, providing users with a seamless experience. You will create content for digital products that is readable, scannable, and considers all types of content needed in the flow to create microcopy and ensure clear usable insight with the right tone consistently. It is helpful to have a content first design mentality with users’ needs of the content driving the design. The ideal candidate will have experience creating action or task-oriented types of content to motivate users to complete a task such as checking out, filing a claim, reviewing their account, etc. The pay for this role ranges on years of experience and expertise between $15-20/hour.

Job Responsibilities & Activities:

• Define clear, user-centric messaging so the core features and benefits are communicated in a way that is intuitive and resonates with users.

• Write clear, concise, and engaging copy for the app’s interface, including microcopy, keep the user engaged, motivate them to drive key actions and reduce friction.

• Write and edit clear copy for product features, including navigational elements and error messages

• Edit and proofread copy, ensuring accuracy, clarity, and accessibility.

• Leverage best practices, metrics, qualitative, and quantitative research to validate copy decisions and effectively communicate findings to stakeholders.

• Collaborate with cross-functional teams to align copy with the product design, user needs, and overall product strategy.

• Follow Assurant brand guidelines to maintain consistency in tone and messaging and to create a cohesive experience across app and portal.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 7-10 years of experience in UX writing and content strategy.

o UX writing: STA's/error messages/interactions within the app

• A strong portfolio showcasing your ability to write for digital interfaces.

• Experience in mobile app writing with app-specific platforms (iOS/Android).

o Native mobile applications

• Experience working with Figma and familiarity with design workflows.

• You're a commanding storyteller who distills complex problems and proposes simple, elegant solutions.

• Knowledge of accessibility guidelines and inclusive writing practices.

• Ability to define patterns and advocate for consistency without repressing inspiration or inhibiting innovation.

• A passion for simplifying complex ideas and making user experiences more enjoyable.

• Familiarity with A/B testing and data-driven content optimization.

• You are a natural problem solver with the ability to successfully juggle multiple demands, prioritize multiple concurrent initiatives across multiple teams, deliver under tight timelines, and adapt to change

• Attention to detail and passion for best-in-class content and design

• Strong practical knowledge of user-centered design methodologies, usability principles, native-app information architecture, and writing

• You're a great storyteller – verbally and in writing, and behaviorally. You can generate and communicate your research, conceptual ideas, and writing; all within a structured user-centered process.

• Excellent communication, presentation, interpersonal, and analytical skills is a must as the role requires active collaboration with product owners, UX peers, business stakeholders, and corporate brand marketing.

• Experience with agile/scrum.

• Self-motivated, flexible, organized, and accountable. • Experience in the insurance and claims interfaces (is highly desirable (though not necessary)