• Pendo Implementation Specialist

    Insight Global (San Francisco, CA)


    Job Description

    Our client is seeking a Pendo Implementation Specialist (3-Month Contract) to optimize and manage their in-app guides and analytics implementation. As their Pendo specialist, you will be responsible for optimizing their existing Pendo implementation, establishing best practices, and ensuring that our guides provide maximum value to users. This is an exciting opportunity to make a significant impact on the client's product experience and user engagement in a focused 3-month-long engagement.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    2+ years-experience implementing and managing Pendo implementations.

     

    Experience with guide segmentation and targeting strategies · Technical background with understanding of HTML, CSS, and JavaScript

     

    • Pendo certification or equivalent product analytics certification

    • Experience working with enterprise SaaS products

    • Background in product analytics or digital adoption platforms

    • Knowledge of user experience (UX) principles

     

    Experience training teams on tool adoption