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Senior Patient Service Representative

Company: Bon Secours Charity Medical Group

City/State: Suffern, NY

Category: Clerical/Administrative Support

Department: EP Physicians

Union: NO

Position: Full Time

Shift: Days

Req #: 10982

Posted Date: Sep 26, 2025

Hiring Range: $20.89 - $26.26

External Applicant link Internal Applicant link

Job Details:

The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.

Responsibilities:

+ Assist patients in the checking in/checking out process and completing necessary paperwork.

+ Collect appropriate office co-pays at the time of the visit.

+ Educate patients in post care instructions and their healthcare coverage responsibilities.

+ Scan medical insurance and obtained authorizations from insurance carriers.

+ Obtain insurance referrals as needed.

+ Scan lab reports, consultations, office notes and any messages into the appropriate chart.

+ Forward records to Bon Secour Charity Health or other parties as directed.

+ Assist physicians in obtaining patients results from other facilities, and schedule appointments with other facilities if needed.

+ Handles all questions regarding the office and office procedures.

+ Review correspondence, memorandum and routine reports and communicate with the office manager.

+ Oversee the daily schedule of the physicians.

+ Understand and help assure compliance with HIPPA.

+ Travel to other locations may be required as needed.

+ Perform other duties as assigned

Qualifications/Requirements:

Experience:

Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred.

Education:

High School Diploma or equivalent required.

Licenses / Certifications: N/A

Other:

Travel to other locations may be required as needed

Special Requirements:

N/A

About Us:

Bon Secours Charity Medical Group

Bon Secours Charity Medical Group, part of Bon Secours Charity Health Systems (BSCHS), a regional network of more than 120 primary care physicians and specialists from a broad array of medical specialties. BSCHS, a member of WMCHealth Network, includes Good Samaritan Hospital in Suffern, NY, Bon Secours Community Hospital in Port Jervis, NY and St. Anthony Community Hospital in Warwick, NY.

Benefits:

We offer a comprehensive compensation and benefits package that includes:

+ Health Insurance

+ Dental

+ Vision

+ Retirement Savings Plan

+ Flexible Savings Account

+ Paid Time Off

+ Holidays

+ Tuition Reimbursement

External Applicant link Internal Applicant link

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