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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

2619 W Henrietta Rd, Rochester, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

900170 Health Info Mgmt-DataIntegrity

Work Shift:

UR - Day (United States of America)

Range:

UR URG 104 H

Compensation Range:

$18.65 - $26.11

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE

Oversees and provides direction to other staff within the department. Resolves problems and issues, monitors quality assurance of daily operations and provides coaching and training support. Performs quality assurance and oversees the processing of documents to ensure accuracy.

ESSENTIAL FUNCTIONS

+ Performs quality assurance and oversees the processing of documents entered to ensure accuracy.

+ Tracks errors and communicates accuracy to staff and manager.

+ Oversees all duties of maintaining health information, including but not limited to, indexing, scanning, and flagging health information in the Flowcast system.

+ Oversees all courier schedules and ensures pickups have been completed.

+ Serves as main contact for couriers and all deliveries to the department.

+ Assists with implementing procedures for enhancing levels of service and quality.

+ May oversee work activities of lower-level staff, including assigning workload and reviewing work.

+ Trains staff on programs such as e-record, Flowcast, IDX, Allscripts archive, Iron Mountain, and OnBase.

+ Maintains training checklists on all employees.

+ Resolves questions regarding unknown document types.

+ Creates new document types when appropriate.

+ Assists with daily Document Imaging duties as needed

+ Provides assistance to practices with document issues as needed.

+ Acts as back up for all staff as needed.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

+ Associate's degree 3 years of customer service experience required

+ Or equivalent combination of education and experience

+ Experience with Health Information Management Systems preferred

+ Previous supervisory experience preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.