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Details

**Open Date** 09/24/2025

**Requisition Number** PRN43201B

**Job Title** PS Guest Relations Specialist

**Working Title** Guest Relations Specialist

**Career Progression Track** C

Track Level

**FLSA Code** Nonexempt

**Patient Sensitive Job Code?** Yes

**Standard Hours per Week** 40

**Full Time or Part Time?** Full Time

**Shift** Day

Work Schedule Summary

Shifts will be either 7:30 am – 4:00 pm or 8:30 am – 5:00 pm

**VP Area** President

**Department** 00306 - Student Health

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** $18.00 - $20.00/hourly

**Close Date** 12/24/2025

Priority Review Date (Note - Posting may close at any time)

Job Summary

Provides exceptional care for our patients and guests by offering them professional service and creating a memorable and rewarding patient experience. Accurately and professionally handling all from desk operations including, but not limited to, all phases of the patient registration and scheduling process. Includes, greeting patients, facilitating appointments, answering phones, and balancing daily collections. Advises patients on all financial obligations which may include establishing payment plans. Address inquiries, and forwards other requests to appropriate personnel.

Responsibilities

Essential Functions

+ Provides an exceptional patient experience by delivering a high level of service to every patient, every time. This includes greeting and directing patients to correct destinations.

+ Anticipates the needs of our patients and guests then responds in an accurate and timely manner to achieve exceptional customer satisfaction with their visit.

+ Handles all interactions with the highest level of hospitality and professionalism; accommodating special request whenever possible and resolves patient concerns.

+ Acts as a liaison between patients, guests, administrative staff, and providers.

+ Assists patients with automated medical record access, registration, and scheduling process as needed.

+ Trouble shoots any technical problems within the front office flow.

+ Completes with 90% accuracy all established and new patient registrations by reviewing accounts and other compliance-related documents.

+ Verifies patient benefits and eligibility when needed.

+ Prepares any necessary paperwork for patient visit.

+ Collects all necessary co-pays, deductibles, and co-insurance as needed.

+ Reconciles against daily charge and cash reports.

+ Responds to telephone calls and correspondence regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to appropriate individual for resolution.

+ Performs other duties as required.

Other Skills/Knowledge/Abilities

+ Ability to assimilate data from various sources.

+ Ability to display active listening and verbalize empathy.

+ Ability to quickly learn new procedures and process.

+ Able to prioritize and multitask in a fast-paced environment.

+ Ability to develop relationships with patients, guest, and coworkers.

+ Have knowledge of HIPPA regulations to ensure patient information is guarded and respected.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient’s status and provide care as described in the department’s policies and procedures manual.

Minimum Qualifications

Excellent communication and interpersonal skills. High level of ownership, accountability and initiative Strong organizational and follow through skills. Highly motivated with attention to detail and the ability to work efficiently and independently. Technically strong and willing to learn new applications and software. Must have an excellent demeanor and present themselves in an exceptional, mature and professional manner. Demonstrates a passion for providing excellent customer service.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

**Type** Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.