• Front Desk Supervisor

    Marriott (Boca Raton, FL)


    Additional Information

    **Job Number** 25136699

    **Job Category** Rooms & Guest Services Operations

    **Location** Renaissance Boca Raton Hotel, 2000 NW 19th Street, Boca Raton, Florida, United States, 33431VIEW ON MAP (https://www.google.com/maps?q=Renaissance%20Boca%20Raton%20Hotel%2C%202000%20NW%2019th%20Street%2C%20Boca%20Raton%2C%20Florida%2C%20United%20States%2C%2033431)

    **Schedule** Full Time

    **Located Remotely?** N

    **Position Type** Non-Management

    **Expiration Date:** 10/06/2025

    **Additional Information:** This hotel is owned and operated by an independent franchisee, TPG Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

     

    Lead with Style. Inspire with Service. Join Renaissance Boca Raton as a Front Desk Supervisor.

     

    At Boca Renaissance, we’re not just about check-ins and check-outs—we’re about crafting unforgettable moments that spark discovery and leave lasting impressions. As a Front Desk Supervisor, you won’t just lead the front desk, you’ll set the tone for the entire guest experience.

     

    If you have a passion for service, a knack for leadership, and a drive to exceed expectations, we invite you to be part of something more than just a job—be part of a movement.

    What You’ll Be Doing:

    Create a Memorable First Impression

     

    -Warmly welcome every guest and ensure their arrival and departure is smooth, personal, and efficient

     

    -Resolve guest concerns with grace and professionalism, turning challenges into opportunities to impress

     

    -Coordinate with all hotel departments to ensure requests are fulfilled seamlessly

     

    -Supervise and support front desk agents in delivering exceptional service

     

    -Provide real-time coaching and feedback, ensuring consistency and positivity

     

    -Maintain grooming, appearance, and brand presentation standards

     

    -Partner with leadership to address performance and development needs

     

    -Tackle complex guest scenarios with confidence and creativity

     

    -Ensure privacy, safety, and guest security protocols are upheld

     

    -Champion strategies that minimize guest complaints and enhance service recovery

     

    -Train, Develop, and Grow Talent

     

    -Foster a culture of learning and collaboration

     

    -Keep service standards top-of-mind through regular training refreshers

     

    '-High school diploma or equivalent; degree in Hospitality or related field preferred

     

    -1–2 years of supervisory experience in a front office or guest services role

     

    -Exceptional interpersonal and communication skills

     

    -Proven problem-solving ability in a fast-paced environment

     

    -Familiarity with hotel property management systems (preferably FSPMS)

     

    -Ability to stand for long periods of time

     

    -Flexibility to work evenings, weekends, and holidays

     

    '-Medical, Dental & Vision Insurance

     

    -401(k) with Company Match

     

    -Paid Time Off, Holidays & Vacation Days

     

    -Flexible Spending Accounts & Identity Theft Protection

     

    -Disability & Supplemental Life Insurance

     

    -Employee Assistance Program

     

    -Incredible Hotel & Travel Discounts at any TPG or Marriott property!

     

    -Career advancement in a company that promotes from within

     

    _This company is an equal opportunity employer._

     

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