"Alerted.org

Creating Peace of Mind by Pioneering Safety and Security

_At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._

Solution Engineer-Austin, TX (Hybrid)

(Candidate will need to reside in the Austin area for in person team engagements)

(Work Schedule Monday-Friday 3 days in the office with Allegion being flexible on what those days are as well the candidate will need to be flexible on hours for customer support as needed if the customer is in a different time zone)

At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model—combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role.

We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we’ll unlock your potential and create a lasting impact.

_While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company’s discretion._

_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._

Job Summary:

As a global leader in physical security, Allegion has well-deserved reputation for best-in-class security solutions, including locks, access control, and other physical security technologies. We are looking for a Solution Engineer to join our team. This position will be a member of the Customer Success Organization and will be customer facing. The Solution Engineer will assist with technical account management of our customers. The Solution Engineer will support software integration projects with Allegion’s strategic security technology partners across cloud, mobile and physical hardware platforms. Solution engineers ensure partner solutions are certified and validated to operate according to industry and product best practice design patterns. Solution engineers are also responsible for supporting Allegion sales engineering and partner management teams in the development and maintaining sales demo infrastructure, including development of mobile applications and cloud-based user experiences that interact with and manage.

Allegion hardware solutions to demonstrate the value of Allegion solutions to end customers. Our customers are B2B customers who are developing security solutions that leverage Allegion's products and technologies. You will become an expert in usage of our own APIs and SDKs, helping guide our customers in development and solution best practices. In addition, this position will triage customer issues, identify the problem, and design the best technical solution for solving them. Solution engineers operate in the same department as Software Sales Engineering and alongside Sales, Product Hardware and Product Software teams to drive global adoption of Allegion solutions.

What You Will Do:

+ Become a technical subject matter expert in the Allegion Mobile Credentials space

+ Onboard and train customers and potential customers in how to use our APIs & SDKs

+ Triage and identify root cause of customer submitted issues

+ Work closely with product and engineering to define fixes and timelines

+ Be the voice of the customer to internal teams by relaying feedback and insight to product teams

+ Build and maintain strong relationships with clients, acting as a trusted advisor for technical queries

+ Assist in documenting troubleshooting steps, FAQs, best practices and user guides

+ Build a technical knowledge base for improving triage methods and speeds

+ Support production of content to assist sales, marketing, and customers including blog posts, training videos, and documentation

What You Need to Succeed:

+ 1-2 years' experience with REST-based API development and usage preferred

+ BS Degree or equivalent work experience required

+ Experience with customer relationship management

+ Hard worker who is self-motivated

+ Hungry and eager to learn new technologies

+ Strong problem solving and analytical skills

+ Excellent verbal and written communication skills

+ Ability to explain complex technical concepts to diverse audiences

+ Ability to work effectively in a team environment and collaborate with cross-functional teams

+ Willingness to dive into any issue in order to diagnose a problem

+ Effectively manage problems, guiding them to a resolution

+ Customer-first attitude with the ability to think like a customer

+ Ability to communicate with multiple teams and organize work appropriately

+ Limited travel required

Technical Skills

+ Javascript

+ NodeJS

+ Github

+ NPM

+ Postman

+ Docker

+ Mobile App Development

+ API experience (REST and/or GraphQL)

+ Cloud serverless experience

+ Knowledge of DevOps

+ AI Experience is a bonus

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

+ You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

+ You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us.

+ You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

+ You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the **Gallup Exceptional Workplace Award** for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You’ll Get from Us:

+ Health, dental and vision insurance coverage, helping you “be safe, be healthy”.

+ A commitment to your future with a 401K plan, offering a 6% company match and no vesting period

+ Tuition Reimbursement

+ Unlimited PTO

+ Employee Discounts through _Perks at Work_

+ Community involvement and opportunities to give back so you can “serve others, not yourself”

+ Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

_Not sure if your experience perfectly aligns with the role?_ _ Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification_ _and_ _every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse,_ _inclusive,_ _and authentic workplace. So, if_ _you’re_ _excited about this role but your_ _past experience_ _doesn’t_ _align perfectly with every item in the job description, we encourage you to apply_ _anyway_ _. You may be just the right candidate for this role._

\#LI-TB1

\#LI-Hybrid

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team ([email protected]) .

• Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)

Privacy Policy

We are Allegion.

A team of experts.

United under a common desire;

Protect today innovate for tomorrow.

And never settle for the status quo.

We believe in anticipating opportunities

by sharpening our skills

and finding new answers

through collaboration.

We believe in a safer, more secure world.

We believe in providing peace of mind.

We believe in being true to ourselves and to those

who trust-in our protection.

We are many. We are one.

We are Allegion.