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**Job Type:** Regular

**Time Type:** Full time

**Work Shift:** Evening (United States of America)

**FLSA Status:** Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Lab Support Leader, 40hr Full-Time, Eve Shift 3pm-11:30pm

Job Description:

**Job Summary:** Ensures team members are appropriately trained. Manages the workflow and serves as liaison between Lab Control and all other departments.

Essential Responsibilities:

1. Serves as liaison between Lab Control and all other departments.

2. Resolves all Lab Control related problems with little or no assistance. Communicates problems and resolutions to the leadership team.

3. Ensure adequate staffing for all site (e.g., east campus, west campus, and SCC). Prepares schedule and adjusts accordingly, as needs arise. Manages and directs workflow shifting resources, as needed.

4. Provides verbal input for performance evaluations for team members. Participates in counseling employees regarding performance.

5. Performs Quality Assurance review of requisitions for accuracy. Provides constructive and immediate feedback to individuals. Recommends improvements and plays a lead role in implementing changes.

Required Qualifications:

1. High School diploma or GED required.

2. 0-1 years related work experience required.

3. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies:

1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

4. **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers.

5. **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

6. **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

7. **Team Work:** Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

8. **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity** **Employer/Veterans/Disabled