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**Adecco is assisting a local client recruiting for Senior Customer Service Representative opportunities.** This is an excellent opportunity to join a winning culture and make an impact by supporting providers and customers in the healthcare sector. If Senior Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for a Senior Customer Service Representative include but are not limited to:

+ Handle inbound provider calls related to claims, benefits, eligibility, and general inquiries.

+ Document call details accurately in the system for tracking and follow-up.

+ Meet daily performance metrics including Average Handle Time (AHT), quality, and adherence.

+ Escalate complex issues to appropriate departments or team leads.

+ Provide empathetic and professional service to all callers.

+ Participate in team meetings and training sessions to stay updated on policies and procedures.

+ Mentor or shadow new team members when needed.

Candidates for Senior Customer Service Representative must meet the following requirements to be considered:

+ Candidates must reside in California.

+ Experience in healthcare customer service (provider-facing preferred).

+ Familiarity with claims processing, benefits, and eligibility.

+ Prior experience in a high-volume call center environment.

+ Understanding of HIPAA regulations and confidentiality standards.

+ Strong verbal and written communication skills.

+ Ability to navigate multiple systems and document efficiently.

+ High level of empathy, patience, and professionalism.

+ High School Diploma / GED (or higher).

What’s in this Senior Customer Service Representative position for you?

+ Pay: $22.07/hour

+ Schedule: Monday – Friday, 7:30 AM – 4:00 PM PST (40 hours/week)

+ Weekly paycheck

+ Dedicated Onboarding Specialist & Recruiter

+ Access to Adecco’s Aspire Academy with thousands of free upskilling courses

This Senior Customer Service Representative position is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this position and other opportunities with Adecco, apply today!

**Pay Details:** $22.07 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.