"Alerted.org

Customer Service: Inbound/outbound calls; assisting customers with pick-up orders

A customer service representative (CSR) **assists customers with questions, issues, and complaints regarding a company's products or services, acting as the public face of the company** . Key responsibilities include resolving problems, providing product information, processing orders and returns, and maintaining customer satisfaction through effective communication and a strong understanding of the company's offerings. This role requires strong communication, active listening, empathy, and problem-solving skills.

Core Responsibilities

+ **Customer Assistance:** Answering inquiries and providing information about products, services, and company policies.

+ **Problem Resolution:** Helping customers resolve complaints, troubleshoot issues, and handle returns.

+ **Communication:** Interacting with customers via phone, email, or live chat to provide support and ensure a positive experience.

+ **Order & Account Management:** Taking orders, processing payments, and making necessary changes to customer accounts.

+ **Record Keeping:** Maintaining accurate customer records and tracking relevant customer interactions.

+ **Product Knowledge:** Possessing and continuously updating expert knowledge of the company's offerings.

Essential Skills

+ **Communication Skills:** Clearly conveying information and actively listening to customer needs.

+ **Problem-Solving:** Identifying issues and finding effective solutions for customers.

+ **Empathy:** Understanding and sharing the customer's feelings and perspectives to build trust.

+ **Patience:** Remaining calm and composed when dealing with demanding or upset customers.

+ **Adaptability:** Adjusting to new situations, products, and customer needs.

+ **Product Knowledge:** A deep understanding of the products and services offered.

Schedule : Mon-Fri 8:30am-5:00pm

Payrate: $17 an hour

**Pay Details:** $17.00 per week

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.