• Desktop Support Specialist

    CAI (Wilmington, MA)


    Desktop Support Specialist

    Req number:

    R5855

    Employment type:

    Full time

    Worksite flexibility:

    Onsite

     

    Who we are

     

    CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

    Job Summary

    As a Desktop Support Technician, you will perform a variety of general support tasks within an established IT infrastructure.

    Job Description

    We are looking for a **Desktop Support Analyst** **.** This position will be **full-time** and **on-site.** This is a long-term position.

    What You’ll Do

    + Provides computing services and direction for North American users of Windows 10, Office O365, Office 2019, Microsoft Edge, Internet Explorer, Google Chrome, MacOS, and other business applications on PCs and laptops attached to a Windows Active Directory environment

    + Responsible for the setup of new and used computers, including coordination with the user and configuration of new laptops and PCs using Microsoft Autopilot or Configuration Manager Console (SCCM) delivery tools.

    + Staff a walk-up IT Support Desk several hours a week for in-person user support.

    + Troubleshoot hardware and software problems for PC and Mac users.

    + Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, such as Windows Operating System, Mac Operating System, Microsoft Office, VPN clients, virus protection software, etc.

    + Additional duties as assigned.

     

    What You'll Need

    Required:

    + Experience supporting the following Microsoft Office suite, Windows OS, Microsoft Edge/Internet Explorer/Google Chrome,

    + A strong customer focus and skills in delivering desktop support required.

    + Excellent communication skills

    Physical Demands

    + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

    + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

    + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

     

    The pay range for this position is $52,000.00 - $55,000.00 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.​

    \#LI-GE1

    Reasonable accommodation statement

     

    If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

     

    The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.