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About Blue Foundry Bank

This is the Bank Where Things are Made. Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers…We are a Bank that Gets Things Done.

At Blue Foundry Bank we invest in the well-being of our most prized asset…our employees! We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives. Our experiential learning and development program ensures employees are on track to grow their career as of day one.

In addition, our comprehensive compensation package includes medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement.

Position Summary:

The Quality Control Specialist is responsible for assisting the Quality Control Manager in ensuring the operational soundness of the Bank’s customer-facing channels. This individual will assist and support the Manager with measuring adherence to controls throughout the Direct-to-Consumer area. The Quality Control Specialist is responsible for assisting in driving operational efficiency, quality of work, and continuous improvement. This individual will work with Direct-to-Consumer management to identify areas of improvement and operational knowledge gaps, provide feedback to assist in the coaching of Direct-to-Consumer team members, produce quality work, and operate in a compliant and sound manner.

The rate of pay is the minimum amount offered for this position. Blue Foundry Bank will compensate employees in a fair and equitable manner, taking into consideration education, skills, current and relevant experience, among other factors. This position is eligible for incentive pay based on achievement of company and/or individual goals.

Minimum/Essential Job Requirements:

+ Bachelor’s degree preferred; high school diploma or equivalent required

+ A minimum of four years’ experience in banking operational functions or back-office support teams

+ Knowledge of core system functionality; including account maintenance tasks, transaction processing, account opening, and complex account research

+ Excellent interpersonal communication (written and oral), collaboration, internal/external service delivery, organizational, analytical, follow-up, problem- solving, prioritization, and time management skills

+ Knowledge of banking regulations, regulatory requirements, and operational workflows

+ Ability to concentrate on fine detail work with constant interruptions

+ Ability to build strong relationships and interact with multiple levels of management internally and externally

+ Skilled in monitoring/tracking reports, identifying trends, and analyzing data

+ Must meet deadlines for assigned tasks and delivers quality work

Primary Responsibilities:

+ Assists the Quality Control Manager in the monitoring, measurement, and assessment of the quality of work production and operational performance of Direct-to-Consumer teams

+ Supports the implementation of operational enhancements and efficiencies

+ Maintains open lines of communication with Quality Control Manager, provides regular, clear, and understandable feedback on operational performance, and recommends process improvements

+ Assists the Quality Control Manager with assessing training needs pertaining to new account opening, branch operations, and quality of work; communicates knowledge gaps and learning needs to Direct to Consumer managers to ensure their reporting teams have operational training delivered in the manner most effective in conveying critical skills

+ Assists with recurring branch operations reviews, new account reviews, and surprise cash counts for each branch location, compiles, and reports results to the Direct-to-Consumer management team

+ Works closely with the Operations team identifying areas of improvement as it relates to the daily audits and suggests process improvements

+ Monitors and ensures compliance with internal and external service delivery standards for reporting team/function; ensures internal and external customers receive accurate, efficient, and consistently high levels of service

+ Assists the Quality Control Manager in evaluating, creating, and maintaining branch and contact center procedures, ensuring procedures are up to date, current, and coordinated across Consumer Banking functions

+ Works with the Quality Control Manager to conduct regular branch visits to assess operational performance and adherence to controls; reviews reports and maintenance logs to resolve all outstanding issues.

+ Promotes a professional, collaborative, and productive work environment

+ Identifies business needs pertaining to Direct to Consumer operations, controls, and quality of work; assists in developing and implementing strategies and tactics aligned with corporate objectives to resolve issues/problems, enhance quality of work, and promote operational effectiveness/efficiencies

+ Assists in the development and implementation of branch and other Direct to Consumer operational processes

+ Assists in ensuring that all Direct-to-Consumer team members have the required information and resources to successfully perform all operational and controls related functions of their roles

+ Promotes a culture of continuous improvement; encourages team members to suggest and implement changes that lead to increased efficiency, quality, and effectiveness; proactively identifies and implements operational enhancements

+ Supports other departments, such as Special Account Services and Operations, with various operational and quality related responsibilities

+ Proficiently, accurately, and professionally handles inquiries from customers and other Bank departments as needed, while complying with established policies and procedures

+ Retains current knowledge of Bank policies and procedures including the Code of Conduct

+ Maintains confidentiality of customer information by complying with the Privacy Policy

+ Performs other duties as assigned

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.

Blue Foundry Bank will award an employee referral payment to employees who refer new hires. If the candidate is hired, the referring employee will be eligible to receive referral payment in accordance with the following guidelines:

$100 after the new employee has completed his/her three-month anniversary

$400 after the one-year anniversary

Both employees must be employed on the anniversary date of the referred employee in order to receive a referral payment.