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Description

Day to Day Responsibilities:

• Monitor and respond to system alerts and notifications from various platforms, including cloud environments, network, applications, servers, and databases.

• Identify, diagnose, and resolve basic technical issues related to system performance, connectivity, and cloud resources.

• Escalate complex or unresolved issues to the appropriate technical team or senior analyst.

• Ensure accurate documentation of incidents, including steps taken, resolutions, and any follow-up actions required.

• Perform routine checks and reports on system health and performance, focusing on both on-premises and cloud-based systems.

• Provide first-level support for clients and end-users, troubleshooting issues through phone, email, or ticketing systems.

• Collaborate with cross-functional teams to improve incident response times and overall operational efficiency

Must Haves:

• Experience working with BigPanda or Grafana is a must.

• 2-4 years' experience in a technical support, IT monitoring or system operations role demonstrating observability principles and best practices

• ServiceNow, Jira, Confluence (or other documentation platforms)

• Experience with monitoring tools and systems used to track and report system health / performance

• Fundamental understanding of networking concepts (TCP /IP, DNS, HTTP etc.) and IT infrastructure (servers/ databases/cloud services)

Skills

Grafana, ServiceNow, Jira, Monitoring tools, Incident management

Pay and Benefits

The pay range for this position is $25.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Evansville,IN.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.