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Job Title: Customer Service Representative II (CSR2) – Call Center

Project: MAXIMUS NJ State Base Exchange (NJ SBE)

Pay Rate: $18.00–$19.00/hour (Bilingual English/Spanish preferred)

Employment Type: Contract

Equipment Requirement: BYOD (Bring Your Own Device) with required specifications and second monitor (provided if needed; MAC/iOS not accepted)

Project Overview:

The NJ SBE Project is a partnership between MAXIMUS and the New Jersey State Base Exchange to support consumers during the Open Enrollment period. Services include front-line contact center support and back-office operations such as paper application data entry, document linking, and DMI resolution.

Training Schedule:

+ Duration: 3 weeks

+ Schedule: Monday to Friday, 8:00 AM – 4:30 PM EST

Hours of Operation:

+ Open Enrollment (Nov 1 – Jan 31):

+ Mon–Fri: 8:00 AM – 8:00 PM EST

+ Sat: 8:00 AM – 5:00 PM EST

+ + Last 2 Sundays of OE: 8:00 AM – 5:00 PM EST

+ Last 3 days of OE: 8:00 AM – 10:00 PM EST

+ One week post-OE: 8:00 AM – 8:00 PM EST

+ Non-Open Enrollment:

+ Mon–Fri: 8:00 AM – 5:00 PM EST

Key Responsibilities:

+ Handle inbound calls from consumers regarding health care coverage through the Marketplace.

+ Assist with new applications, eligibility determinations, and enrollment.

+ Process life event changes, demographic updates, and disenrollment requests.

+ Document all interactions in applicable systems.

+ Provide translation services and escalate issues as needed.

+ Attend training sessions and maintain current knowledge of systems and policies.

Qualifications:

+ Education: High School Diploma or GED required; Associate’s degree or higher preferred.

+ Experience: Minimum 6 months of customer service or call center experience.

+ Skills:

+ Strong data entry and telephone communication skills

+ + Ability to multitask in a fast-paced environment

+ Team-oriented and self-motivated

+ Familiarity with computer systems, phone systems, and headsets

+ Bilingual (English/Spanish) preferred

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.