• Payments And Associations Manager - Firstbank

    FirstBank PR (San Juan, PR)


    Payments and Associations Manager - Business Transformation Dept

     

    Our Company

     

    At FirstBank PR , we strive to be trusted advisors to our clients, and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

     

    Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

     

    A Brief Overview

     

    Responsible for growing or enhancing existing bank payment services from both an issuer and acquirer perspective including domestic and international payment networks such as SWIFT, Wires, ATM, ACH, Visa, Mastercard and ATH.

     

    What you’ll do

     

    Strategic Projects and Initiatives

     

    + · Lead cross-functional working groups to deliver strategic payment projects and initiatives to execute implementations for payment networks.

    + · Enhance existing payment products and services. Implement new payment functions based on market trends. Integrate emerging methods and real-time payment rails.

    + · Align implementations with IT, Operations, Compliance, and Business Units. Ensure regulatory mandates are executed internally and externally.

    + · Collaborate on project prioritization with Enterprise Transformation Group.

    + · Analyze industry trends and customer behavior. Identify opportunities for payment innovation and fraud prevention.

    + · Promote innovation through new tech solutions. Improve banking services and operational efficiency.

     

    Association & Network Management

     

    + · Serve as one of the key contacts for card network partners and associations.

    + · Own and manage Bank Identification Numbers (BINs) and Interbank Card Associations (ICAs); ensure stakeholder accountability.

    + · Lead roadmap discussions with vendors and payment processors. Negotiate contracts for new products, services, and platforms.

     

    Key Performance Indicators and Metrics Management

     

    + · Track business strategies, new products, and payment volume forecasts.

    + · Develop and monitor KPIs and dashboards related to payment volumes, exceptions, reconciliation, and fraud metrics.

    + · Identify and lead resolution of risks related to payments infrastructure, fraud, and operational resilience.

    + · Ensure compliance with payment rails and card network standards.

    Additional Responsibilities

    + · Identify control deficiencies and process gaps. Collaborate cross-functionally to define best practices.

    + · Document and implement revised procedures.

    + · Monitor service levels and key operational metrics. Align goals with productivity, customer satisfaction, and efficiency.

    + · Provide on-the-job training and technical courses. Manage assigned projects and initiatives.

    + · Perform other duties as assigned.

     

    What You’ll Need to Succeed

     

    + · A Bachelor’s degree in Science or Business Administration with a concentration in Business, Finance, Economics, Accounting, Marketing, Information Technology, or a related field is required.

    + · A Master’s degree in Science or Business Administration with a concentration in Business, Finance, Economics, Accounting, Marketing, Information Technology, Executive Leadership, or a related field is preferred.

    + · Minimum of ten (10) years of experience or a combination of academic preparation and experience in the following areas: Strategic Planning, Product Management, Project Management, Financial Analysis, Accounting or Marketing.

    + · At least 5 years’ experience in payments, card services or Digital Platforms with a strong understanding of payment ecosystems, clearing systems, and banking regulations.

    + · Program Management Professional (PMP), Certified Product Manager (CPM), Lean Six Sigma, and Certified Business Process Leader (CBPL) certifications are preferred.

    + · Fully bilingual (English and Spanish) with excellent written and communication skills

    + · Knowledge of statistics, data collection, analysis, and data presentation.

    + · Excellent interpersonal communication, problem-solving skills, documentation and control procedures implementation.

    + · Advance computer knowledge in the use of MS Office and banking systems.

    + · Ability to work under pressure, with changing priorities, meets established deadlines, solve complex problems and design accurate solutions.

    EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER