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BUSINESS TRANSFORMATION ANALYST – Business Transformation Dept

Our Company

At FirstBank PR , we strive to be trusted advisors to our clients, and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

Execute strategic initiatives to enhance efficiency and implement new or upgraded technologies. Participate in approved projects and identify process improvements to streamline workflows.

What you’ll do

+ Support the Project Management Office (PMO) and collaborating departments in preparing detailed project plans for end-to-end solution delivery of assigned projects.

+ Maintain communication with management and stakeholders on projects status. Escalate potential issues and risks.

+ Ensure assigned deliverables, meet defined timelines and quality standards for presentation across multiple management levels.

+ Collaborate with cross-functional team members on established and shifting to execute roadmap implementations or enhancements across platforms, products and services.

+ Align with initiatives to foster a culture of innovation, agility and continuous learning within the Bank

+ Support change management efforts to ensure a smooth transition and adoption of new processes and systems through continuous training and communication efforts across internal and external stakeholders

+ Develop content for project Steering Committees collaborating with other Subject Matter Experts (SMEs) and stakeholders to frame issues requiring discussion and decision making in a clear and concise manner

+ Participate in the planning, execution, and delivery of bank-approved and department-assigned projects, including core banking systems, digital channels and fintech integrations

+ Support the contract approval process or Statements of Work (SOWs) associated with vendor partnerships as well as the negotiations of pricing and timeline commitments.

+ Assist in the gathering of requirements for related products or platform projects and enhancements

+ Participate in defining project scope, goals and deliverables for assigned projects or initiatives

+ Support Unit Integration Testing (UIT) and User Acceptance Testing (UAT) testing (if required)

+ Review results of project reports measuring company performance against project initiatives and goals

+ Support in collaboration efforts other departments to ensure technological implementations support business needs and regulatory requirements.

+ Support in defining problem solving and risk mitigation strategies and facilitates conflict resolution through the full project cycle across stakeholders.

+ Foster innovation by identifying new technological solutions to improve banking services and operational efficiency.

+ Support in the design and implementation of streamlined processes to accelerate project lifecycles, reduce costs, and improve customer experience.

+ Maintain expertise in core systems and applications to identify opportunities and mitigate errors and disruption of services to customers.

+ Recommend temporary workarounds and long-term solutions to enhance customer experience and responsiveness.

+ Organize and attend outcome-based meetings that seek all points of view to help reach consensus across project/implementation hurdles.

Additional Responsibilities

+ Adopt best practices in project management methodologies.

+ Identify new technological solutions to improve banking services and operational efficiency.

+ Continue employee development through ongoing on-the-job training, technical training and role-specific courses.

+ Perform other duties as assigned.

What You’ll Need to Succeed

• A Bachelor’s degree Science or Business Administration with concentration in Finance, Accounting, Information Technology or related field is required.

• A Master’s degree in Science or Business Administration with concentration in Business, Finance, Economics Accounting, Marketing, Information Technology, Executive Leadership or related field is preferred.

• Minimum of five (5) years of experience: Strategic Planning, Product Management, Project Management, Financial Analysis, Accounting or other finance or technology-related fields.

• Program Management Professional (PMP), Lean Six Sigma, and Certified Business Process Leader (CBPL) certifications are preferred.

• Excellent written, oral presentation skills in English and Spanish.

• Knowledge of statistics, data collection, analysis, and data presentation

• Excellent interpersonal communication, problem-solving skills, documentation and control procedures implementation

• Advance computer knowledge in the use of MS Office and banking systems

• Ability to adapt to change in complex organizational structures.

• Analytical and data-driven decision maker.

• Strong program management and project management execution skills.

• Ability to work collaboratively in a cross-functional and fast-paced environment to ensure successful project execution

• Knowledgeable of Banks’ products, services, operational, and regulatory processes and workflows.

• Familiarity with overall Banking and FinTech trends.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER