"Alerted.org

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

IT Manager responsible for the Southside College of Health Sciences and Bon Secours School of Nursing

Primary Function/General Purpose of Position

The Manager, Information Technology is responsible for overseeing daily technology support for students, faculty, and staff at Bon Secours Memorial College of Nursing, St. Mary’s Hospital School of Medical Imaging (SOMI), and Southside College of Health Sciences. This position ensures smooth delivery of technology services, directs a small team of support analysts, and serves as a key liaison between the College and the health system IT department for infrastructure and enterprise systems. The work is primarily conducted on-site/on-campus in the Richmond, VA area.

Essential Job Functions

+ Oversee and direct daily technology support for college students, staff, and faculty, ensuring timely and effective resolution of technology issues.

+ Direct, manage, and coordinate a small team of support analysts in carrying out daily technology support duties.

+ Participate in student onboarding events to introduce new students to the college’s technology resources and systems.

+ Plan, hold, and lead technology training sessions for faculty and staff to enhance technology adoption and effective use.

+ Develop, document, and maintain processes and procedures for technology support.

+ Manage, track, and maintain inventory of technology devices, peripherals, and spare parts.

+ Coordinate with the health system IT team as needed for network infrastructure, security, and other enterprise-level technology services.

+ This position occasionally requires afterhours or weekend work when to support technology events, maintenance or emergency student issues.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Industry certifications (CompTIA A+, Network+, ITIL, etc.) preferred.

Education

Bachelor of Science Information Technology, Computer Science, Business or Related (required)

Work Experience

5+ years of general information technology experience (required).

1+ years of supervisory or team leadership experience (required).

Prior experience in a higher education environment (preferred).

Experience with student information systems, classroom technologies, or learning management systems (preferred).

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]