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Description

Summary:

Provides receptionist and administrative support to ensure smooth department operations in the Rehab Services Department. Greets patients and callers, schedules appointments, registers patients, and assists therapy teammates. Works efficiently to minimize backups in patient flow.

Responsibilities:

1. Ensures orders are complete with required information including: patient name, diagnosis, ICD-10 code and provider signature.

2. Verifies and documents insurance authorizations on all patients.

3. Obtains and reviews all required demographic information and enters into the computer accurately. Secures signatures for treatment and release of information on all patients.

4. Greets patients professionally and compassionately over the phone and in person. Screens calls, provides information and relays phone messages properly.

5. May collect fees and co-pays as necessary.

6. Schedules, pre-registers, and re-registers patients when patients, providers, provider’s offices, and ancillary departments call.

7. Schedules patients for initial and recurring visits as directed by Physical Therapist.

8. Manages Epic work queue in a timely manner for referral stream.

9. Escalates any unresolved problems or issues appropriately.

10. Completes continuing education and in-service programs to meet regulatory and job requirements, if applicable.

11. Actively participates in staff meetings and on committees as requested.

12. Participates in performance improvement activities.

13. Presents and promotes a professional demeanor at all times, establishes high standards of customer service and patient care, supports responsibility, pride, and teamwork, remains calm when under pressure, and offers reasonable solutions for problems. Relates to patients in a compassionate and sincere manner.

14. Demonstrates appropriate interaction with and provides recommended care and services to all patients. Exhibits knowledge and basic understanding regarding the needs of neonatal, adolescent, pediatric, adult and geriatric patients, and the cultural needs of all patients.

15. Applies knowledge of principles of standard precautions. Routinely and consistently uses PPE to avoid risk of exposure to self and others.

WAYNE

Other information:

Education

High school diploma required.

Licensure/ Certification

None.

Experience

Two years relevant experience in a medical secretarial role preferred.

Experience obtaining medical insurance authorizations preferred.

Knowledge, Skills and Abilities

• Knowledge of basic medical terminology.

• Excellent interpersonal and customer service skills.

• Detail oriented with precise data entry skills.

• Ability to multi-task while working quickly, efficiently and accurately.

• Ability to read, write and communicate effectively in English.

• Proficient with MS Office and Epic, with the ability to learn new software rapidly.

Valid NC Driver’s License: No

If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.

01.7510.REH-571.NON-CLIN

Job Details

Legal Employer: Wayne Health

Entity: Wayne UNC Health Care

Organization Unit: Rehab Therapy

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: WAYNE MED

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.