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Description

This position will include a well-rounded understanding of the how the mortgage business works and what drives it. This understanding includes, but is not limited to, loan origination, loan delivery, capital markets, pipeline management, and mortgage pricing. The position will build a full knowledge of pricing and product guidelines to efficiently and accurately support the interest rate risk of the pipeline, work with sales and operation partners to ensure our policies and procedures are followed and upheld, and to research and provide data and feedback to appropriate parties as needed.

Primary responsibilities include

+ Distributes rate sheets to all divisions within the organization and vendors.

+ Monitor Capital Markets inboxes and respond to emails in a timely and accurate manner with an emphasis on customer service.

+ Answer phone calls and voicemails in a timely and accurate manner with an emphasis on customer service.

+ Support origination channels throughout loan process on pricing and lock policy questions/concerns.

+ Create and manage pipeline reports which include reconciliation as well as research and resolution of any discrepancies.

+ Other duties as assigned

Skills / Experience

+ Strong knowledge of Excel, Word, and other MS Office software.

+ 2 - 3+ years of customer service experience.

+ Mortgage industry experience preferred.

+ Excellent written and verbal communication skills.

+ Excellent organizational and time-management skills.

+ Excellent analytical skills, with strong attention to detail.

+ Excellent critical thinking and problem solving skills.

+ Ability to work well with others in a team environment

+ Excellent data entry skills

Hours / Work Schedule

Hours per Week: 40

Work Schedule: Monday - Friday (8:00 AM - 5:00 PM) / This is the hybrid position - 4 days in the office

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

10/24/2025