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Customer Service Specialist II

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Customer Service Specialist II

Salary

$16.15 - $18.92 Hourly

Location

Boise, ID

Job Type

Full Time Regular

Job Number

23 -07282

Department

Parks & Recreation

Division

Park Site Reservations

Opening Date

09/25/2025

Closing Date

10/9/2025 12:00 PM Mountain

+ Description

+ Benefits

+ Questions

Summary Statement

The Customer Service Specialist II plays a key role in supporting Boise Parks and Recreation by providing exceptional customer service and a wide range of administrative support. This position serves as the first point of contact for community members by greeting visitors, answering and directing phone calls, and responding to inquiries with professionalism and accuracy. The role is responsible for scheduling meetings, processing program registrations, payments, and permits, and ensuring transactions are handled efficiently and securely. Additionally, the Customer Service Specialist II assists with organizing department communications, maintaining records, and supporting staff with day-to-day administrative needs. Work is performed under direct supervision in a fast-paced, service-oriented environment.

Boise Parks and Recreation cares for 101 parks, 220 miles of Ridge to Rivers trails, 29 miles of Greenbelt pathway, and more than 5,000 acres of open space. We also manage facilities like Zoo Boise, golf courses, pools, and Idaho IceWorld while offering year-round classes, camps, and Adaptive Recreation programs. Our mission is to provide exceptional outdoor and recreation opportunities for the Boise community.

Essential Functions

+ Performs routine or repetitive tasks with specific instructions and set procedures. Handles basic issues and problems and refers more complex issues to higher-level staff.

+ Performs diverse administrative and customer service duties, including but not limited to clerical tasks and inventory management. Manages scheduling and resource coordination.

+ Facilitates activity registration and assists with scholarship processing. Maintains records of permits, agreements and front office procedures.

+ Provides information and guidance on programs, services and facilities. Distributes informational materials and participates in implementation of seasonal activity guides.

+ Addresses inquiries, resolves complaints and manages payments. Ensures accurate reconciliation of transactions. Manages reservation system and assists with bookings.

+ Oversees lost and found procedures and liaises with law enforcement.

+ Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Required Knowledge, Experience, And Training

+ High school diploma or equivalent and two years of experience working in an office setting assisting customers.

Knowledge of:

+ Basic accounting including cash handling and monetary reconciliations

+ General business office and telephone etiquette, equipment and procedures

+ Record keeping and filing practices

+ General customer service techniques

+ Organization and department operations, services and policies

+ Computer usage including related software.

Ability to:

+ Independently work following established policies and procedures

+ Operate standard office equipment including a multi-line telephone system

+ Apply basic math

+ Read and understand written documents and instructions

+ Receive, comprehend and follow oral instructions

+ Operate in a fast-paced, high stress environment

+ Read and understand complex laws and other written documents

+ Assess varying situations, develop solutions and make decisions with minimal direction

+ Perform statistical research and analysis

+ Provide high-levels of customer service

+ Communicate effectively in the English language at a level necessary for efficient job performance

+ Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

+ Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training:

+ Four years of prior office, customer service or receptionist experience including basic website development and maintenance and accounting duties.

Licensing And Other Requirements:

+ Valid state-issued driver's license.

Special Requirements:

Applicants must be able to pass:

+ City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

+ Driving Record Check

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts:

+ While performing the duties of this job the employee is occasionally lifting/carrying up to 50 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear, smell and touch. Work in this position also includes close vision, distance vision and peripheral vision. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.

Working Environment:

+ The work environment will include inside conditions. Employees will also drive a vehicle as part of this position.

19-Hour Temporary

All temporary part-time employees working less than an average of 19-hours per week are not currently eligible for benefits.

4-Month Temporary

All 4-month temporary employees working an average of 40-hours per week will accrue personal leave which can be used during employment.

8-Month Seasonal

In addition to accruing personal leave, anyone in an 8-month seasonal position working over an average of 30-hours per week is eligible for medical coverage.

9-Month Temporary

In addition to personal leave accrual and medical coverage, a position that is classified as a 9-month temporary is eligible for PERSI retirement benefits.

Please visit our website for further details www.cityofboise.org (https://hr.cityofboise.org/)