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Administrative Assistant II

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Administrative Assistant II

Salary

$42,628.86 - $71,222.16 Annually

Location

Virginia 23510, VA

Job Type

Permanent Full-time

Job Number

13509

Department

Parks & Recreation

Division

Director's Office

Opening Date

09/22/2025

Closing Date

10/5/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk's Department of Parks & Recreation is proud to announce it has been awarded national accreditation by the Commission for Accreditation of Parks and Recreation Agencies. This ensures we will continue to provide quality recreational services that enrich the lives of Norfolk's residents.

We are looking for an experienced Administrative Assistant to join our team. The Administrative Assistant will perform clerical, administrative, and financial support duties and provide records support. This position will also supervise personnel and coordinate training for support staff. Additionally, this role will assist with information requests, manage the planning and reporting processes, and perform related duties as required.

Department Hiring Salary Range: $42,629 - $49,023

Essential Functions

Essential functions include but are not limited to:

+ Provides assistance to citizens, customers, and departmental employees by performing a variety of tasks including answering telephone inquiries, resolving complaints, providing front desk coverage, maintaining telephone extension listings, relaying information and messages, researching and resolving issues, and distributing mail.

+ Acts as first point of contact by greeting visitors, answering and directing calls, managing deliveries and mail, and ensuring overall building upkeep.

+ Provides administrative support by filing, entering data, taking meeting notes, booking conference rooms for meetings, and maintaining office supplies.

+ Maintains office security by following safety procedures and controlling access via the front desk.

+ Monitors facility maintenance by submitting work orders, overseeing contractor staff, and acting as a liaison to other City departments who provide building maintenance services.

+ Acts as Norfolk Recreation Commission Secretary by taking meeting notes, organizing meeting agendas, and scheduling meeting times and spaces.

+ Provides assistance to employees with voice mail and telephone set-up, maintaining telephone extension listings for the office, resolving billing issues, relaying information and making arrangements for payments.

+ Supervises office staff, assists with the development of policies and procedures, managing and monitoring support functions, ensuring that work orders and time sheets are accurate, and reviewing daily reports and compiling information.

+ Assists with the planning and execution of special meetings and events.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Two years' experience. in office administration.

Valid Driver's License required

Additional Information & Requirements

Work Location: 220 Boush Street, Norfolk, VA 23510

Work Hours: Monday -Friday 8:30am-5:00 pm; 40hrs/week. Some evening and week-end hours may be required.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

03

How many years of customer service experience do you possess?

+ Less than 1 year

+ 1-2 years

+ 2-3 years

+ 3-4 years

+ 5 or more years

04

Please describe your customer service experience, including the service provided and working in a team environment. If you do not have any customer service experience, please type N/A.

05

What is your proficiency level using the Microsoft Office Suite programs? (Applicants may be subject to a skills assessment.)

+ None

+ Beginner

+ Intermediate

+ Advanced

06

Please select all Microsoft products you are proficient in using

+ Microsoft Word

+ Microsoft Excel

+ Microsoft Outlook

+ Microsoft PowerPoint

+ Microsoft Access

+ Microsoft Teams

+ Nothing listed above

07

How many years of experience do you have providing office/administrative support?

+ Less than 1

+ 1-2 years

+ 2-3 years

+ 3-4 years

+ 5 or more years

08

Do you have experience supporting management or office staff?

+ Yes

+ No

09

Briefly describe your office administrative experience.

10

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

11

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

12

Do you have a valid driver's license? (Please note: A current copy of your Division of Motor Vehicles (DMV) driving record, obtained within last 30 days, is required at the time of interview.)

+ Yes

+ No

13

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

Required Question

Employer

City of Norfolk

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