"Alerted.org

Manager, Employee Communication Programs

Job ID:

250845

Location:

DC/MD/VA Metro Locations

Full/Part Time:

Full-Time

Posting Open-Close

09/29/2025

-

10/14/2025

Union

NRP

Regular/Temporary:

Regular

Job Description

MARKETING STATEMENT

Make a Measurable Impact on Employee Experience!!

We are looking for a dynamic leader with exceptional **internal/employee communication engagement experience** to join our team as the **Manager, Employee Communications Programs** and lead the strategy that keeps thousands of employees informed, engaged, and inspired. In this highly visible role. You will be the architect of our internal communications approach ¿ designing and delivering clear, consistent, and compelling messages that align with our mission and culture.

You will own a diverse communications ecosystem including our intranet, newsletters, podcasts, digital signage, and large-scale employee events - ensuring employees receive the right information at the right time, in the right way. Your work will amplify executive priorities, strengthen two-way engagement, and help shape a more connected, informed workforce.

As a key advisor to senior leadership, you will be required to:

+ Build and execute multi-channel communication strategies that bring organizational goals to life

+ Lead a team, motivating them to deliver high-quality, impactful content with focus on **internal/employee engagement communication**

+ Partner across departments to craft messaging that fosters trust and transparency

+ Use analytics and feedback to measure impact, improve employee experience/engagement, and continuously evolve how we communicate.

If you are passionate about **internal/employee engagement communications and driving organizational alignment** , this is your opportunity to make a lasting difference.

Minimum Qualifications

Education

+ Bachelor¿s degree in Journalism, Communications, Business, Media or related fields of study

Experience

+ Minimum ten (10) years working in fast paced internal communications environments applying corporate branding and messaging standards that demonstrate consistent, clear and timely content, to include a minimum of three years¿ experience managing and motivating team members effectively.

Certification/Licensure

N/A

Preferred

+ Master¿s degree in Journalism, Communications, Business, Media or related fields of study

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Summary

The Manager, Employee Communications Programs is accountable for overseeing multi-channel strategic employee communications. This includes, but is not limited to, communications channels such as metroweb homepage, several newsletters, podcast promotions, digital signage, and largescale annual events. This responsibility also manages the tracking and measurement of employee engagement and amplifying the GMs priority messages.

ESSENTIAL FUNCTIONS

+ Develops and implements a strategic plan for employee content to promote a broad spectrum of organizational messages and priorities that align with our mission, vision and culture. This is necessary to increase two-way employee engagement and deliver clear, consistent, timely, on brand messaging.

+ Manages the consistent flow of Multi-Channel Communications by establishing a cross functional production process to optimize channels and resources. Embeds listening mechanisms and the voice of the employee in communications. Oversee the tracking and measurement of employee engagement on all channels. Monitors and reports on key metrics to guide decisions and demonstrate impact.

+ Demonstrates exceptional writing, proofing and editing skills by reviewing and approving staff work products, exemplifying corporate level quality and accuracy within all multichannel communications.

+ Partners with senior management, Producer and agencies of record to develop internal annual campaigns and programs. This partnership strengthens the visual communication with employees and lifts engagement and credibility. Excellent judgement about the creative process, timing and priorities is required for success.

+ Directs and motivates team to produce engaging employee content to ensure internal communication messages are consistent across all mediums and with external communication messaging.

+ **OTHER FUNCTIONS**

+ Accurately maintains the Authority¿s Maintenance Management database. Enters work performance data, monitors work orders and backlog, assesses equipment performance trends, and predicts future maintenance requirements.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

+ Skills and/or behavioral assessment

+ Personal interview

+ Verification of education and experience (including certifications and licenses)

+ Criminal Background Check (a criminal conviction is not an automatic bar to employment)

+ Medical examination including a drug and alcohol screening (for safety sensitive positions)

+ Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.