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Location:

Defiance Regional Hospital

Department:

Specialty Clinic

Hours:

0

Shift:

Days (United States of America)

Job Summary:

As a Medical Assistant, you provide a safe patient experience from the moment they walk into a ProMedica facility. From gathering data from the patient to documenting the reasons for the visit and obtaining vitals, the medical assistant strives for clinical excellence.

ACCOUNTABILITIES

+ Anticipates and prepares the patient, clinical equipment, and supplies for the visit.

+ Prepares the patient for the visit by gathering base line data from the patient, documenting reasons for the visit, and obtaining vitals/office testing.

+ Accurately obtains vital signs (temperature, pulse, respiration, blood pressure). Understands normal vital signs, and reports variations, if present.

+ Medication reconciliation, pill counts, and fill meds as ordered by the providers. Assists with injections in the office and goes with the physician to the OR for procedures.

+ Collects routine specimens when necessary.

+ Narcotic agreement as needed.

+ Observes, reports, and records patient appearance and condition. Understands physical, emotional, and mental changes in patient condition, and reports appropriately. Provides one-to-one care as assigned. Documents appropriately, in the medical record. Uses correct forms, as well as appropriate terminology and abbreviations. Documentscare given and signs appropriately.

+ Demonstrates knowledge of routine patient supplies and equipment. Safely utilizes equipment to assist in patient needs and care delivery. Obtains supplies and equipment from other departments, as requested. Cleans and returns equipment to proper locations or departments.

+ Maintains clean and neat patient beds and rooms, and unit areas. Maintains safe and comfortable patient environment.

+ Provides excellent patient service by documenting information accurately, promptly, and legibly in order to meet regulatory requirements. Utilizes medical charts, forms, practice management systems and all forms of electronic communication efficiently.

+ Demonstrates clinical knowledge and focuses on customer service to answer and triage patient telephone calls. Records complete and accurate messages and obtains necessary instructions from providers and nurses, etc. when appropriate.

+ Communicates professionally with patients, providers, and co-workers at all times.

+ Provides for a safe patient experience through adherence to clinical protocols, regulatory requirements, manufacturer standards and reports any potential equipment malfunctions or safety violations.

+ Supports internal and external customers to maintain a superior customer experience across the continuum of care through teamwork.

+ Demonstrates stewardship of practice finances through efficient utilization of practice resources such as medical supplies, office supplies and time management.

+ Actively participates and is engaged in staff meetings.

+ Performs other duties as assigned that support core values.

+ Population Specific Competencies: a. Registration, Scheduling, Billing b. Check in check out knowledge c. Coordinate schedules with surgery as applicable d. Be able to perform and or assist in Urine collections, cleaning equipment, ordering supplies etc. e. Assist with wound vacs, wound dressings as applicable f. Vital signs

The above summary of accountabilities is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.

REQUIREMENTS

+ High school graduate or equivalent

+ Completion of a recognized MA program at an accredited college or university or possess equivalent experience

+ Anyone hired after 1/1/2020, if not certified at time of hire, must pass the certification test within 12 months of date of hire into the position

+ CPR/AED

**ProMedica** is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus (https://www.promedica.org/Pages/about-us/default.aspx) .

Benefits:

We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact **[email protected]**

Equal Opportunity Employer/Drug-Free Workplace