• Inside Sales Lead

    Knowles Precision Devices (Cazenovia, NY)


    Inside Sales Lead

     

    Department: Sales, Marketing, and Product Management

     

    Employment Type: Full Time

     

    Reporting To: North America Inside Sales Manager

     

    Compensation: $65,000 / year

    Description

    The Inside Sales Lead will be working closely with the Inside Sales Manager and assisting with the training of new hires, carrying out sales strategies, and ensuring exceptional customer service is provided by other team members to our customers.

    Key Responsibilities

    Team leadership and development

     

    + Lead, mentor, and train the inside sales team and customer service to achieve individual and team sales targets, ensure processes are followed and SOX standards are met.

    + Foster a positive and collaborative team environment.

    + Strategize and review current processes with the ISR manager for process improvements.

     

    Customer Relationship Management

     

    + Establish and maintain strong relationships with our customers, reps and multiple operation sites.

    + Work closely with sales leadership, product marketing and operations to align sales efforts with company goals.

    + Liaison with internal teams to resolve customer issues efficiently.

     

    Performance Monitoring and Reporting

     

    + Ability to train new hires on our processes, systems and provide feedback to ISR manager on progress. Travel as needed.

    + Monitor Exostar portal for Program Accounts for proper handling and back-up for team.

    + Review and audit large orders for accuracy and SOX requirements.

    + Assist with onboarding of new rep with account set ups, customer maintenance clean-up liaison and the main point of contact for on-site internal, customer and SOX audits.

     

    Process Improvement

     

    + Be a positive voice on the floor to help assist with process changes and implement best practices based on the voice of the customer.

    + Engage internal and external customers to understand their needs and areas to improve collaboration.

    + Document process improvement changes that can be utilized for onboarding and training.

     

    Handle one or two key customers with their quoting and/or order management needs.

    Skills, Knowledge and Expertise

    + Bachelor’s degree in Business, Sales, or related field (preferred/work experience)

    + 5+ years of experience in inside sales and/or customer service

    + Need to lead by example with work behavior and attitude

    + Ability to thrive in a fast-paced, team-oriented environment

    + Proficiency in SalesForce, MS Office and Windows. Microsoft Office

    + Fluent in English

     

    Benefits

    What’s in it for you on Day 1:

    + Medical, dental and vision insurance plans

    + Prescription Drug Plans

    + Basic Life Insurance

    + 401k plan with company match

    + Tuition Reimbursement Program

    + Security Clearance Incentive Program

    + Employee Referral Program

    + Overtime opportunities

    + Alternate work schedules available

    + PTO (10 days) and NYS Sick and Safe Leave

    + Paid Holidays

    Exciting Onsite Perks:

    + Free Starbucks coffee available at our café

    + Free access to our Fitness Center

    + Fresh food is available for purchase in the cafeteria store.

    + Employee Appreciation Events

     

    Knowles is committed to providing a competitive and fair total compensation package for all employees.

     

    One element in our total compensation package is base pay. The starting salary for this role is targeted to be $65,000.

     

    Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining Knowles, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range. We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available salary ranges will be communicated with candidates during the recruitment process.

     

    Equal Opportunity Statement: Knowles Precision Devices prohibits pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status.

     

    ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment.

     

    Notice to Staffing Agencies, Search Firms and Recruitment Agencies: The recruitment process at Knowles is managed through the Human Resources department. Knowles does not accept resumes submitted from 3rd party agencies outside of our system. To submit resumes, 3rd party agencies will need to be a pre-approved vendor with a valid contract in place, be actively engaged by Knowles to recruit for a specific position and have agency log in credentials to submit candidates to our careers portal. Please do not submit resumes via e-mail, through our external website or directly to our employees. Any resumes submitted in this way become the property of Knowles and will not be eligible for any placement fee.