• Duty Manager

    ABM Industries (East Boston, MA)


    Overview

    **Compensation:** $65,000.00 - $75,000.00 annual salary (US Dollars)

     

    The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

     

    **Benefits:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf)

    **Shift:** Overnight or 3rd Shift, 10:30pm-7:00am

    Position Summary:

    The Duty Manager is responsible for leading janitorial services within a high-volume transportation hub, ensuring consistent service delivery, team performance, and client satisfaction. This role oversees supervisors and front-line employees during the designated overnight shift and plays a key role in maintaining cleanliness, safety, and operational standards across the facility. Located at a major airport, this position supports a 24/7 operation, requiring flexibility, proactive leadership, and strong communication with internal teams and client stakeholders.

    Key Responsibilities:

    + Monitor and maintain staffing levels in partnership with the local Human Resources Department.

    + Review and finalize future schedules, including time-off requests and shift coverage.

    + Respond to call-offs and ensure adequate coverage to maintain uninterrupted service.

    + Adjust staffing levels based on client needs, special events, or operational fluctuations.

    + Manage employee breaks and lunches in accordance with labor guidelines and operational flow.

    + Enforce and manage the No-Fault Attendance Policy.

    + Maintain regular communication with client representatives to ensure alignment on service expectations and performance.

    + Complete and submit daily shift reports detailing staffing, service delivery, and operational highlights.

    + Support basic administrative tasks including payroll inputs, attendance tracking, and incident documentation.

    + Collaborate with other Duty Managers and Supervisors to ensure consistent staffing and service continuity across shifts.

    + Provide coaching, feedback, and corrective action to team members as needed.

    + Partner with the Safety & Quality Manager to uphold safety protocols, cleanliness standards, and regulatory compliance.

    + Lead by example, fostering a professional and respectful work environment.

    + Ensure all team members adhere to safety, security, and quality standards set by ABM, the client, and regulatory authorities.

    + Maintain effective working relationships with internal teams, client contacts, and facility stakeholders.

    + Perform other duties as assigned to support operational success.

    Supervisory Responsibilities:

    + Direct oversight of Supervisors and Front-Line Janitorial Staff

    Language Skills:

    + Ability to effectively communicate.

    + Strong listening skills to support team engagement and client satisfaction.

    Computer Skills:

    + Proficient in basic computer applications including Microsoft Office (Word, Excel, Outlook).

    + Familiarity with scheduling platforms, timekeeping systems, and digital reporting tools preferred.

    General Company Requirements:

    + Employee must comply with the Company’s management grooming standards and must wear the SIDA badge/Airport ID at all times.

    + Employee must comply with and enforce all guidelines and policies set forth in the ABM Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.

    Minimum Requirements:

    Education:

    + High school diploma or GED required.

    + College degree or equivalent work experience preferred.

    Experience:

    + Previous management experience preferred.

    + Previous airport experience preferred.

    Overall:

    + Must be 18 years of age or older.

    REQNUMBER: 131845

    ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.