• Enterprise Operations Center Manager

    SAIC (Washington, DC)


    Description

    SAIC is looking for an Enterprise Operations Center (EOC) Manager to join our team in Washington, DC at the Department of Transportation (DOT) Headquarters’ Building.

    The Ideal Manager/Leader is able to:

    + See the second and third order impacts of an outage.

    + They are able to provide necessary training for the EOC Technicians.

    + Able to react to events/alerts, is able to run an outage bridge, and provide timely communication to the user community.

    + They also need the ability to hold technicians accountable if they fail to complete duties as assigned.

    Duties Include:

    + Responsible for managing and overseeing the operational support within the Data Centers, NOC, and DR team.

    + Manages and assigns tasks and deliverables.

    + Demonstrates required technical skills as well as the ability to organize, direct, and coordinate the planning and execution of all tasks and deliverables assigned.

    + Creates and establishes new standards and procedures and translates high level work plans into detailed assignments for team members.

    + Monitors and tracks progress of project and work plan.

    Qualifications

    Qualifications and Education Requirements:

    + Bachelor's degree and 14 years or more experience. Education may be considered in lieu of a degree.

    + 10 years of related experience managing and leading teams providing operational support to the Data Centers, Network Operations Center (NOC), and Disaster Recovery (DR) team.

    + Ability to Manage a team of 13; multiple shifts to provide end to end monitoring for End User Services and Infrastructure devices across the Dept of Transportation Network.

    + Able to lead, provide immediate direction on criticality of outages and events. Able to clearly communicate with Federal Customers, technology leads, and vendor support.

    + Ability to obtain a DOT Public Trust, US Citizen or alien who has been lawfully admitted for permanently residence or employment.

    Top Preferred Qualifications and Certifications:

    + ITIL Foundations V4 or above.

    + Managed 24x7 365 Network Operations Center/Monitoring Center.

    + Tier 2 and Infrastructure troubleshooting skills.

     

    Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

    REQNUMBER: 2510295

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability