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Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Commercial Real Estate Operations and Servicing Specialist at our Irving, Texas service center. The CRE Operation and Servicing Specialist is responsible for coordinating, managing, and facilitating the operations and servicing process for commercial loans. This role involves working closely with lenders, borrowers, attorneys, third party companies, and other stakeholders to ensure all servicing and documentation is accurate, complete, and compliant with internal policies and regulatory requirements.

Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

+ Closing and On Boarding Servicing Support:

+ Coordinate the collections of required commercial loan closings documents, including pre-closing, closing, and post-closing documents.

+ Review and monitor closing documents and tasks to ensure accuracy and compliance.

+ Act as a liaison between borrowers, attorneys, third party companies, lenders, and internal departments.

+ Monitor closing checklists, tasks and deadlines to ensure timely execution and funding.

+ Confirm that all prerequisite conditions precedent for closing has been met.

+ Process funding requests and disbursements in accordance with closing instructions.

+ Maintain and update loan files, records, and systems with accurate data.

+ Assist with resolving issues or discrepancies that arise during the closing process.

+ Ensure proper recording of legal documents and executed closing packages is stored and filed accordingly.

+ Support audits, quality control reviews, and compliance reporting as needed.

+ System & Tool Management:

+ Maintain CRM and commercial tools (e.g., Jack Henry , Silverlake, Synergy).

+ Support user training, documentation, and continuous improvement initiatives.

+ Compliance & Contract Support:

+ Ensure compliance with internal policies and external regulations.

*This role is responsible for ensuring business continuity.*

Qualifications

Equivalent combination of education and experience is considered.

+ Bachelor’s Degree in a related field is strongly preferred.

+ A minimum of three (3) years of experience in a financial/commercial servicing setting, with at least (2) years of experience as an underwriter and/or Portfolio Manager in a financial setting, is required.

+ Strong knowledge of Jack Henry CRE loan servicing products or RealInsite is highly desirable.

+ Strong analytical skills and ability to interpret financial statements, rent rolls, and other reports with ease.

+ Knowledge of PenFed structure, products, policies and procedures preferred.

+ Strong written and verbal communication skills.

Supervisory Responsibility

This positon will not supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

The ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.

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