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**Work Place Flexibility:** Onsite

**Legal Entity:** Entergy Services, LLC

JOB SUMMARY/PURPOSE

This position will work in Entergy’s Advanced Metering Ops Center (AMOC). The AMOC’s objective is to ensure 1) the timely, accurate and complete collection of energy measurement data and 2) the operational integrity of remote meter commands. Daily work will entail analyzing performance data for complex, automated, and integrated technology from a control center environment. The position will support analysts and engineers to drive secure meter connectivity, optimal meter configuration, accurate metrology performance and data collection operations. The position will investigate process and technology exceptions—some of which must be resolved in a same-day timeline. To drive continuous improvement and optimization of customer outcomes, the position will also take part in automation initiatives.

JOB DUTIES/RESPONSIBILITIES

+ Supporting the AMOC analysts and engineers in daily responsibilities listed below

+ Timely resolution of issues that impact electric service to customers—i.e. troubleshooting any failure of remote connect/disconnect of advanced meters and troubleshooting of integrated solution capabilities

+ Identification and resolution of problems preventing the timely, accurate and complete delivery of energy usage data from Entergy’s advanced meters

+ Resolution of exceptions encountered during configuration changes to advanced meters—i.e. meter metrology and firmware changes

+ Identification of problems with core IT systems and networks; engaging the appropriate teams to collaborate on troubleshooting and resolution

+ Performing network analysis to support investments in the enhancement of the field mesh network

+ Following established and approved procedures; adhering to standard Service Management (problem, incident, and knowledge management) processes

+ Development of automated solutions to reduce costs and improve outcomes; monitoring of solution performance to ensure adequate controls for quality assurance

+ Development of reports and dashboards to understand performance and drive continuous improvement; conducting modeling, forecasting, and variance analysis to identify trends and operational efficiencies

+ Testing new processes and technology to ensure seamless business operations during the execution of major projects, software releases, vendor product upgrades, etc. Participating in change management planning and execution activities in support of these initiatives.

MINIMUM REQUIREMENTS

Minimum education required of the position

+ Pursuing a degree focused on science, engineering, math, information systems, business, economics, statistics, information technology or similar at an accredited College or University

+ Must have a minimum cumulative GPA of 3.0 or higher (on a 4.0 scale)

Minimum experience/skills required of the position

+ Computer skills–- must be familiar with Windows environment and Microsoft toolkit (Word, Excel, PowerPoint)

+ Must have good communication skills

Preferred knowledge, skills, and abilities:

+ Power BI, SQL, and Python skills preferred

**Primary Location:** Louisiana-New Orleans Louisiana : New Orleans

**Job Function** : Students / Early Careers

**FLSA Status** : Nonexempt

**Relocation Option:** No Relocation Offered

**Union description/code** : NON BARGAINING UNIT

**Number of Openings** : 1

**Req ID:** 120686

**Travel Percentage** :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en\_US) to view the EEO page, or see statements below.

**EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

**Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ([email protected]?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

**Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

**Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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