• Customer Service Center Rep - Access Center

    BayCare Health System (Safety Harbor, FL)


    At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

    Summary:

    Responsible for supporting the physician's office health care team, schedules patient appointments, assists with patient inquiries, may arrange for other procedures, laboratory and consultations with referral doctors, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts. Responsible for quickly determining the needs of the customer. Other marketing and non-marketing related duties as assigned.

    Minimum Qualifications:

    Other information:

    **Required specific skills include:** active listening/verbal and written communication skills; ability to multi-task between systems while communicating with the customer and documenting the account within appropriate database; MS Office (Word, Outlook, Excel); ability to handle escalated calls to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement; able to type 40-45 WPM <2 errors. Preferred specific skills include: Fluent bilingual Spanish-English reading, writing, and speaking skills and knowledge of health care and/or managed care industry.

    Education:

    Essential:

    * HS Graduate or Equivalent GED

    Nonessential:

    * Associates Degree

    Education equivalent experience:

    Essential:

    * Required - High School or Equivalent; Preferred - Associates - Related Field

    Nonessential:

    * Required - High School or Equivalent; Preferred - Associates - Related Field

    Experience:

    Nonessential:

    * Call Center

    * Customer Service

    * Healthcare

    Facility:

    BayCare Health System, Heart And Vascular MC-BMG

     

    Status:** **Full Time, Exempt: No

     

    Shift Hours:** **8am to 5pm

     

    Shift:** **Shift 1

     

    Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

     

    Weekend Work:** **None

     

    On Call:** **No

     

    **How often will this team member be working remotely?** Hybrid

     

    Equal Opportunity Employer Veterans/Disabled

     

    **Position** Customer Service Center Rep - Access Center

    **Location** Safety Harbor | Business and Administrative | Full Time

    **Req ID** 107047