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ServiceNow - SAM Administrator

Date: Sep 29, 2025

Location:

Overland Park, KS, US Cary, NC, US

Company: Black & Veatch Family of Companies

Together, we own our company, our future, and our shared success.

As an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

**Company :** Black & Veatch Corporation

**Req Id :** 111286

**Opportunity Type :** Staff

**Relocation eligible :** No

**Full time/Part time :** Full-Time

**Project Only Hire :** No

**Visa Sponsorship Available:** No

Why Black and Veatch

Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1.

Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

The Opportunity

**Black & Veatch is seeking a skilled and motivated ServiceNow Software Asset Management (SAM) Administrator to support our enterprise IT Asset Management (ITAM) initiatives.** This role focuses on maintaining and optimizing the ServiceNow SAM Pro module to ensure software compliance, accurate asset tracking, and efficient license management. You’ll work closely with IT, procurement, and business teams to manage software assets throughout their lifecycle, support audits, and contribute to continuous improvement of SAM processes.

The Team

**Black & Veatch’s Business Enablement** consists of critical groups that help enable the organizations people, projects, and businesses to be as successful as possible. Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services.

Key Responsibilities

+ Create and maintain software asset records including Software Models, Discovery Models, Entitlements, and Allocations.

+ Resolve unmatched or partially normalized Software Discovery Models to ensure accurate data.

+ Configure and maintain SAM Pro features such as normalization, reconciliation, and license optimization.

+ Support software request workflows through the ServiceNow portal, including catalog item creation and portal enhancements.

+ Collaborate with IT, procurement, and finance teams to align SAM activities with organizational goals.

+ Participate in software compliance remediation and entitlement reconciliation.

+ Generate reports and dashboards to support audits and provide insights into software usage and compliance.

+ Maintain documentation for SAM configurations and procedures.

Minimum Qualifications

+ 2+ years' experience in IT Asset Management or related field

+ All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Qualifications

+ Bachelor’s degree in Information Systems, Computer Science, Business Administration, or equivalent experience.

+ Minimum 3 years of experience in Software Asset Management or IT Asset Management, with hands-on experience using ServiceNow SAM Pro.

Technical Skills:

+ Familiarity with ServiceNow modules such as CMDB, ITSM, Discovery, and ITAM.

+ Basic scripting knowledge (JavaScript, Glide) is a plus.

+ Understanding of software licensing models (e.g., per-user, per-device, subscription, concurrent use) and compliance requirements.

+ Experience with asset lifecycle management and software audits.

Skills & Competencies

+ Strong analytical and problem-solving skills.

+ Excellent communication and interpersonal abilities.

+ Ability to work independently and collaboratively in a hybrid environment.

+ Familiarity with software licensing models and compliance requirements.

+ Commitment to continuous learning and process improvement.

Certifications

+ ServiceNow Certified System Administrator (CSA)

+ Certified Software Asset Manager (CSAM)

+ ITIL Foundation Certification

Work Environment/Physical Demands

+ Normal office environment

+ Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.

+ Work involves sitting most of the time, working with computer, keyboard, mouse and headset

+ All positions require the ability to exert up to 15 pounds of force to lift, carry, push or pull objects.

_We encourage candidates from all backgrounds to apply—even if you don’t meet every qualification. We value potential and diverse perspectives._

Salary Plan

ITS: Information Technology Service

Job Grade

014

Black & Veatch endeavors to makeaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

For our EEO Policy Statement, please click.

**Notice to External Search Firms** : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.

**Nearest Major Market:** Olathe

**Nearest Secondary Market:** Kansas City

**Job Segment:** Engineer, Engineering