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Position Summary

Ricoh USA is seeking a highly organized and customer-focused **Senior Receptionist** to manage front desk operations while overseeing mailroom and copy center services. This hybrid role requires strong multitasking skills, attention to detail, and the ability to deliver exceptional service to internal and external stakeholders.

Key Responsibilities** **Reception Duties

+ Greet and assist visitors, clients, and employees in a professional and courteous manner.

+ Manage incoming calls, route appropriately, and take accurate messages.

+ Maintain visitor logs and issue badges in accordance with security protocols.

+ Coordinate conference room bookings and support meeting logistics.

+ Handle general inquiries and provide information about Ricoh services.

+ Receive, sort, and distribute incoming mail and packages.

+ Prepare outgoing mail, including courier and overnight shipments.

+ Maintain accurate records of incoming and outgoing deliveries.

+ Ensure timely delivery of interoffice mail and packages.

+ Monitor inventory of mailroom supplies and reorder as needed.

+ Operate and maintain high-volume copiers, printers, and scanners.

+ Fulfill print, copy, and scan requests from various departments.

+ Ensure quality control of printed materials and timely delivery.

+ Troubleshoot equipment issues and coordinate service calls when necessary.

+ Track usage and report metrics to management.

Qualifications

+ High school diploma or equivalent; associate degree preferred.

+ 3+ years of experience in receptionist, mailroom, or office support roles.

+ Strong communication and interpersonal skills.

+ Proficiency in Microsoft Office Suite (Outlook, Word, Excel).

+ Experience with office equipment (copiers, scanners, postage machines).

+ Ability to lift up to 50 lbs and stand for extended periods.

+ Excellent organizational and time management skills.

Preferred Skills

+ Prior experience in a corporate or professional services environment.

+ Familiarity with Ricoh equipment and services.

+ Customer service certification or training is a plus.

Working Conditions

+ Office environment with frequent interaction across departments.

+ May require occasional overtime or flexibility during peak periods.

+ Physical activity includes lifting, bending, and standin

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.