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Actalent is Hiring a Registered Pharmacy Technician!

Job Description

The Pharmacy Technician is responsible for responding to inbound and outbound calls to customers while ensuring a high level of customer service and maximizing productivity. They will engage in direct in-person and phone-based customer interactions to answer and resolve a wide variety of inquiries related to pharmacy services, delivery inquiries, refill calls, and pharmacy assistance calls. The role involves providing information to customers regarding products, services, and timeliness of receipt of goods and services, as well as resolving customer complaints. Responsibilities include receiving and processing new pharmacy referrals, verifying insurance coverage, facilitating prior authorization requests, transcribing prescriptions accurately, generating reports, coordinating delivery, and serving as the first point of contact for service-related inquiries.

Responsibilities

+ Respond to inbound and outbound calls with a focus on high-level customer service.

+ Interact with customers to address inquiries regarding pharmacy services.

+ Resolve customer complaints and answer questions related to delivery inquiries.

+ Process new pharmacy referrals and verify insurance coverage.

+ Facilitate prior authorization requests and transcribe prescriptions accurately.

+ Generate reports following the cycle fill calendar and manage refill requests.

+ Coordinate delivery and serve as the first point of contact for service-related inquiries.

+ Support pharmacological services by editing fill list verification, including insurance information.

+ Update patient information when necessary and maintain patient records according to HIPAA regulations.

Essential Skills

+ Valid Florida Pharmacy Technician License

+ Completion of a board-approved pharmacy technician-training program

+ 2+ years of experience in a medical insurance/billing/customer service environment

+ Advanced skill in Microsoft Office Suite

Additional Skills & Qualifications

+ High School Diploma or GED

+ Pharmacy technician certification

+ Experience with Microsoft Excel and Access

+ Data entry and DME experience

+ Telephonic customer service experience

+ Bilingual in English and Spanish

+ Prior authorization experience

+ Willingness to learn new computer software

+ Strong commitment to customer service

+ Excellent verbal and written communication skills

+ Teamwork, punctuality, organization, time management, and problem-solving skills

Work Environment

This position is 100% onsite in a Specialty pharmacy in Plantation, FL, with a planned relocation to Miami Gardens in Q1 of 2026. The role operates in a high-volume filling environment, handling 100-150 scripts per pharmacy team per day. The team includes three technicians and one pharmacist. Working hours are Monday through Thursday, with Fridays ending at 12:30 pm, including a one-hour unpaid lunch break. Employees have the flexibility to shorten their lunch to maximize pay. The company offers a family-oriented culture with the potential to become a permanent employee, up to 8% 401k match, tuition forgiveness, and six paid federal holidays while on contract.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Miami,FL.

Application Deadline

This position is anticipated to close on Oct 13, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.