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Policy and Performance Analyst

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Policy and Performance Analyst

Salary

$87,672.00 - $108,243.20 Annually

Location

City of Santa Monica, CA

Job Type

Full-Time Regular

Job Number

251316-01

Department

Housing and Human Services

Division

HHS - Human Services

Opening Date

09/29/2025

Closing Date

10/16/2025 5:30 PM Pacific

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Job Summary

The current vacancy is for one position that will serve as a PPA Community Resource Navigator in the Human Services Division. The PPA will work to educate families and individuals that reside in Santa Monica about community and government resources available to them based on their current needs. Working with internal and external partners, the PPA will use their experience and knowledge to assist Santa Monica households with planning and access to care and public benefits.

Candidates must be bilingual English/Spanish. Work is mostly conducted indoors at various City locations (City Hall, park centers, etc.)

Please note that the eligibility list resulting from this recruitment will be used to fill other vacancies that occur during the next twelve months unless the list is exhausted prior.

Definition: Performs detailed analytical work that involves directing or participating in gathering information, making statistical analyses, studying special operational and/or programmatic problems, and developing improved systems and procedures, which lower operating costs or increase efficiency. Analyzes, evaluates and establishes metrics for programs, processes, and delivery methods. Conducts project research, compiles performance metrics, makes recommendations, and presents findings. Develops and implements strategies to connect underserved community members to departmental/community programs and resources.

Representative Duties

Coordinates program analysis and policy-development for department or division operations. Consults with internal and external experts and stakeholders in the development and implementation of programs and policy development projects.

Interprets, evaluates, and applies policies, procedures, and regulations. May revise, modify or develop policies and procedures to improve efficiencies or respond to community needs. Keeps abreast of charges in relevant regulations and laws in area of responsibility. Evaluates interdepartmental programs and processes that would improve service-level delivery and information available to the public.

Researches and evaluates operational programs and initiatives for a department or division; conducts detailed statistical studies and completes reports as necessary. Makes recommendations regarding program, project and policy efficiencies and financially viable courses of action supporting the fiscal goals of a City department or division.

Develops, plans, and implements new or revised public information programs to improve the delivery of information and services to the public.

Conducts quantitative and qualitative analyses, establishes metrics, and prepares reports with recommendations for courses of action to improve service-level delivery.

Advises community members regarding the availability of programs and services, including eligibility criteria and application processes. Handles sensitive community/participant complaints and responds to inquiries.

Provides analytical data for the development of both outward-facing and internal written, web, and social-media-based materials.

Prepares recommendations for managers and department directors. Prepares written reports and delivers oral presentations to boards, commissions, City Council, and City leadership.

Trains, supervises, assigns and evaluates the work of clerical support, as assigned.

Performs other duties, as assigned.

Requirements

Knowledge of:

Principles and practices of public administration

Community engagement techniques

Quantitative and management analysis techniques

Research techniques

Principles of report writing

Principles of program planning, monitoring, implementation and evaluation

Applicable federal, state, and local laws and regulations

Principles of budget preparation and administration

Basic principles of staff supervision and training

Effective leadership, management, and coordination techniques

Effective customer service techniques

Ability to:

Supervise and train staff

Analyze and solve administrative problems

Research and interpret complex technical information

Read and comprehend financial information

Communicate effectively, both orally and in writing

Act as a resource for departmental concerns

Keep abreast of current developments in area(s) of specialty

Maintain accurate records

Prepare and present effective presentations

Establish and maintain effective and cooperative working relationships with City employees and a wide variety of individuals, agencies, boards, commissions, community organizations and the general public

Work with persons from diverse social, cultural, and economic backgrounds as well as a variety of work styles, personalities, and approaches

Provide effective customer service

Skill in:

Using a personal computer and applicable software applications

Effective written and verbal communications

Working effectively with persons from diverse social, cultural and economic backgrounds

Bilingual Spanish/English skill may be required for select positions

REQUIREMENTS

Minimum Qualifications:

Option A

Education: Graduation from an accredited college or university with a master's degree in public administration, business administration, public policy, urban planning, or a closely related field.

Experience: Two years of recent, paid work experience in the public sector performing analytical research, statistical or financial analysis and preparing reports related to research findings.

Experience with internal and external stakeholder engagement, establishment of service-level delivery metrics, coordination of policy-development projects, and preparation of written reports for oral presentations to elected bodies is desirable.

Option B

Education: Graduation from an accredited college or university with a bachelor's degree.

Experience: Four years of recent, paid work experience in the public sector performing analytical research, statistical or financial analysis and preparing reports related to research findings.

Licenses and Certificates:

Possession of a valid Class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Supplemental Information

How to Apply:

Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.

You must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being evaluated without the education being considered.

Selection Process:

All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.

Testing may consist of a combination of any of the following and is subject to change as needs dictate:

Training and Experience Evaluation

Writing Project

Oral Interview

If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.

Background Investigation:

Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.

Inclusion & Diversity Statement

The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.

The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!

Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).

Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.

WORKING CONDITIONS

Work is typically performed indoors in a home office or work office setting in accordance with the City’s Hybrid Workplace policy. Office work may require sitting for prolonged periods of time and using a computer keyboard, mouse, and screen. The incumbent is required to visit various community facility sites and may be exposed to change weather conditions and temperatures. Offsite assignments and irregular work hours are also required. Attends community and commission meetings and participates on committees which may occur during evening or on weekends.