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Description

As an Associate Technology Support Analyst, you will support all technologies in a distributed environment. You will identify, troubleshoot, and remediate issues, take ownership of all IT building-related incidents and follow standard ITSM policies and procedures.

What You’ll Do

Monitor system activity to ensure the availability and performance of all Kohl’s IT business services and will provide systems maintenance, support and enhancements

Install and upgrade software and hardware

Monitor and troubleshoot system performance

Develop and run related automation scripts and reporting tools

Contribute to the design and implementation of systems and processes in collaboration with Site Reliability Engineering (SRE), Balanced Teams (BT) or Corp Project teams

Understand the integration of system components, learn new concepts and quickly train others

Develop knowledge of the system process and apply solutions and recommendations to hardware and software

Contribute to the development of new principles, concepts, policies, procedures and standards

Ensure the development of comprehensive support tools during the application development process

Create automation of system monitoring, recovery and optimization processes

Provide all levels of technical support on all systems and processes, support incident response and determine whether issues are user, procedural, environmental, local, global or systemic

Understand golden signals and observability and participate in IRs and blameless retros

Work to eliminate toil by automating repetitive issues and self-serviceability and reduce risks by simplifying the ecosystem

Additional tasks may be assigned

Skills

Desktop, Support, Troubleshooting, Hardware support

Additional Skills & Qualifications

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

Ability to perform the accountabilities listed in the “What You’ll Do” Section

Ability to comply with dress code requirements

Basic math and reading skills, legible handwriting, and basic computer operation

Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company

Ability to learn and comply with all company policies, procedures, standards and guidelines

Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel

Ability to work as part of a team and interact effectively and appropriately with others

Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

Ability to satisfactorily complete company training programs

Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

Ability to plan, prioritize and monitor activities across business units

Ability to complete or oversee the completion of assigned projects in a timely manner

Perform work in accordance with the Physical/Cognitive Requirements section

Physical/Cognitive Requirements

Ability to lift up to 50 lbs

Ability to navigate stairways in an industrial facility

Provide after-hours support as required

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Findlay,OH.

Application Deadline

This position is anticipated to close on Oct 6, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.