"Alerted.org

Description

Overview

Our utility client is seeking a Billing Operations Business Analyst to support its Oracle CC&B (customer care & billing) platform and ensure accurate billing for all customers. This role focuses on analyzing billing anomalies—especially unbilled customers, delayed bills, and backlogs—and communicating trends to the project team for system enhancements.

Job Responsibilities

Analyze billing data from Oracle CC&B to identify trends in unbilled or delayed accounts

Develop, organize, and present operational, performance, and financial reports for internal and external use

Manage large datasets for in-depth analysis and reporting

Investigate root causes of billing issues using Excel and CC&B tools

Participate in Billing IT projects by gathering criteria, creating and approving test conditions, and supporting Change Management activities

Troubleshoot operational and IT issues and coordinate with internal departments to resolve

Monitor smart meter data flow from Itron through MDM into CC&B

Skills

Project coordination, Ms project, Office 365, Asset Suite, Asset Suite 8, M365 Suite, Oracle Unifier Project Management, UPPM, CC&B, Oracle CCB, Oracle CC&B, Customer care and billing, Meter data management, Excel

Top Skills Details

Project coordination,Ms project,Office 365,Asset Suite,Asset Suite 8,M365 Suite,Oracle Unifier Project Management,UPPM

Additional Skills & Qualifications

Desired Experience:

Bachelor’s degree in Business or related field

5+ years of experience in billing analysis or utility billing systems

High proficiency in Microsoft Excel

Working knowledge of utility billing processes, rate structures, payments, and service orders

Familiarity with meter-to-cash workflows, outage management, and customer interaction channels

Direct experience with Oracle CC&B and/or MDM systems, preferably in a regulated utility environment

Strong communication and analytical problem-solving skills

Experience Level

Mid Level

Pay and Benefits

The pay range for this position is $35.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Oakbrook Terrace,IL.

Application Deadline

This position is anticipated to close on Oct 6, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.