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Hours of Work :

8:00am-5:00pm

Days Of Week :

Monday-Friday

Work Shift :

8X5 Day (United States of America)

Job Description :

Your Job:

Responsible for the daily operations and functions of the hospital patient access department. Integrates patient access services with the hospital's primary functions, promotes service excellence, develops and implements policies and procedures, assesses and improves department performance, and ensures orientation and continuing education of department staff.

Your Job Requirements:

• Bachelor Degree in Business or related field preferred

• Ability to objectively appraise and analyze the qualifications and performance of others as well as the ability to plan and direct their activities.

• Ability to judge the appropriate action in response to changes, circumstances or problems.

• Ability to lead a large group of subordinates while ensuring a high level of engagement and performance.

• Skilled in building relationships with other leaders and staff.

• Knowledge of Medicare/Medicaid Guidelines, JCAHO guidelines as it relates to registration/admitting.

• Proficient in Microsoft Office applications and other as assigned.

• Equivalent work experience may substitute degree requirement.

• Experience in hospital revenue cycle functions required.

• Minimum of 5 years management experience.

• Knowledge of Patient Access or Business/Finance operations preferred.

Your Job Responsibilities:

Oversees facility patient access functions to ensure daily operations are maintained according to established performance standards.

Maintains and promotes service excellence and satisfaction with facility management, physicians, physician office staff, and patients

Develops short and long term departmental goals and monitors on a monthly basis. Develops and implements action plans as needed.

Creates and maintains monthly budgets and provides variance analyses on both positive and negative variances. Develops and implements action plans as needed.

Actively seeks ways to control costs without compromising patient safety and quality of care of the services delivered.

Ensures high levels of performance, achievement of goals and quality of results through coaching and mentoring of managers and staff.

Routinely evaluates current policies to improve operations and maintain compliance with JCAHO and other regulatory entities. Ensures that all established policies and procedures are implemented and adhered to within all relevant areas of Patient Access.

Ensures standard practice, compliance, and audit criteria are met by providing education to all relevant personnel regarding appointment scheduling, registration, open referrals, time of service payment posting, insurance verification, and any other relevant applications/duties.

Ensures standard practice, compliance, and audit criteria are met by providing education to all relevant personnel regarding appointment scheduling, registration, open referrals, time of service payment posting, insurance verification, and any other relevant applications/duties.

Obtains monthly performance data for the facility and shares with the STAFFnd facility management.

Oversees management of Patient Access staff by providing recommendations for hiring, promotion, salary adjustment, completion of performance appraisals and disciplinary action.

Works closely with Information Technology to ensure all system upgrades and current system issues are reviewed and properly identified to meet business operations.

Works closely with the Central Business Office to ensure AR/Denial issues are identified, reviewed, and resolved to meet best practice standards.

Attends in-service presentations and completes mandatory education requirements as assigned.

Responsible for direction and supervision of exempt, non-exempt, temporary, and contract staffing as assigned

Performs other duties as assigned

Methodist Charlton Medical Center is a 314-bed, full-service, acute care teaching hospital that serves Cedar Hill, DeSoto, Duncanville, and Lancaster in southwestern Dallas County. In addition to the new 40,000-square-foot expansion of the emergency department, we offer a newly renovated intensive care unit, labor and delivery unit, and interventional radiology suite; a Level III Trauma Center, a Level II Neonatal Intensive Care Unit, and the Dr. Stephen and Marilyn Mansfield Oncology Unit. We have been recognized for excellence in cardiac catheterization, electrophysiology, open heart surgery, and STEMI care; stroke care; hip and knee joint replacement; women and children’s services; and more. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

+ Magnet®-designated hospital

+ 150 Top Places to Work in Healthcare by _Becker’s Hospital Review_ , 2023

+ Top 10 Military Friendly® Employer, Gold Designation, 2023

+ Top 10 Military Spouse Friendly® Employer, 2023

+ Get With The Guidelines® Gold and Gold Plus awards from the American Heart Association

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by _Modern Healthcare_ , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

+ TIME magazine Best Companies for Future Leaders, 2025

+ Great Place to Work® Certified™, 2025

+ Glassdoor Best Places to Work, 2025

+ PressGaney HX Pinnacle of Excellence Award, 2024

+ PressGaney HX Guardian of Excellence Award, 2024

+ PressGaney HX Health System of the Year, 2024

Equal Opportunity Employer

It is the policy of Methodist Health System (MHS) to select, develop, and promote employees based on individual ability and job performance. It has been, and will continue to be, the policy of MHS to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, religion, national origin, age, sex, sexual orientation, gender expression, disability, marital status, genetic information or ancestry. This policy affects decisions including, but not limited to, an employee’s compensation, benefits, terms and conditions of employment, opportunities for promotion, training, development, transfer all other privileges of employment. MHS is committed to maintain a working environment free of intimidation, workplace discrimination and harassment. Retaliation or attempted retaliatory behavior that occurs as a result of an employee’s exercise of their rights under this policy or any other statutorily protected right is strictly prohibited and will be grounds for disciplinary action.