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Position Information

Functional TitleLearning & Development Specialist II - Operations Trainer

Recruitment Category TypeStandard

Functional CategoryUtility Services

GradeGS.15

FLSA StatusExempt

Requisition Number26-0063

Number of Vacancies1

Job LevelNon-Management

Job CodeN/A

Job Description Summary

Organization NameUtility Services Learning & Development

Reports toSection Manager, Production Training

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule

Monday – Friday 7:30 am – 4:00 pm

Position LocationLaurel

Position Summary Information

General Summary

The Learning and Development Specialist IIis a business partner for the Production or Utility Services Team in developing employees and improving team performance. This Specialist is an internal consultant focused on business team developmental and knowledge transfer initiatives.

Essential Functions

+ Performs developmental needs assessments (business unit, team) and translates outcomes to solution-based program development

+ Supports the Production or Utility Services Team with all Team knowledge transfer functions

+ Evaluates operational issues and, where applicable, recommends developmental solutions and upon approval acts on implementing the solutions

+ Designs and implements learning and development programs and sessions including testing and evaluation procedures

+ Conducts knowledge and skill-based development sessions

+ Coordinates the skill development/knowledge component of knowledge-based and skill-based pay programs

+ Assists with legacy knowledge transfer initiatives

+ Assists with learning and development of the Production or Utility Services Team business units’ competencies

+ Accesses the portfolio of development solutions to ensure the appropriate applications are deployed, including, but not limited to classroom, e-learning, and guided learning

+ Works with WSSC Water business teams’ subject matter experts to define learning and skill needs that support Production or Utility Services processes that integrate with and relate to the other team’s business processes

+ Partners with Production or Utility Services business sections staff in ensuring effective and efficient delivery of programs and sessions

+ Facilitates/leads Production and/or Utility Services Team’s new employee orientation sessions

+ Lead or participate on Annual Action/Department Action Item teams/sub teams and other special projects

+ Drives a vehicle to conduct WSSC Water business

Other Functions

Performs other related duties as assigned

Work Environment And Physical Demands

Business casual office setting

Required Knowledge, Skills, And Abilities

*Demonstrated knowledge of:

+ current best practices in learning, organization development, and performance improvement

+ instructional design and adult learning concepts

+ employee development related to knowledge transfer

*Demonstrated ability in:

+ internal consulting

+ large group presentation

+ performing needs assessments and translating to developmental programs

+ instructional design including curriculum design

+ managing vendors and evaluating their performance against contracted requirements

+ coaching and counseling employees on functional developmental needs and optimal solutions to those needs

+ communication at all organizational levels

+ working cooperatively with peers and supervisors in a team-based environment

+ effective problem-solving and decision-making

+ use of standard office automation software and learning management systems

Minimum Education, Experience Requirements

+ Bachelor’s degree and 3+ years’ experience as a learning, training and development, technical training or organizational development professional

OR

+ High School diploma (or equivalent) and 7+ years’ experience as a learning, training and development, technical training or organizational development professional

Additional Requirements

+ Possession of a valid driver’s license, with no more than 4 points, and the ability to obtain and maintain a WSSC Water driver’s permit within 90 days of hire or transfer

+ Demonstrated experience in design and delivery of training and education

+ Completion of the WSSC Water Financial Disclosure Statement within 30 days of employment and annually thereafter

Preferences

+ Certification as a Certified Professional in Learning and Performance ( CPLP )

+ Master’s degree in Education, Instructional Design, Organizational Development

+ Certified in recognized learning model/program(s)

Salary$96,038 - $163,523

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date10/20/2025

Open Until FilledNo

Special Instructions to Applicants

Additional Information

All applicants selected will be subject to drug screening and a background check/verification.

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Do you have a valid driver's license with no more than 4 points and with no restrictions (except eyeglasses/contact lenses)?

+ Yes

+ No

+ * Will you, now or in the future, require sponsorship for employment visa status?

+ Yes

+ No

+ Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

+ Yes

+ No

Applicant Documents

Required Documents

+ Resume

Optional Documents

+ Cover Letter/Letter of Application