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Job Description

• Must be local to Baltimore, MD (driving/train distance at least)

• WFM: UAT (User-acceptance testing) phase will be boots on the ground at the hospitals

o UAT starts the 2nd week of October and will run approximately 6 weeks (expected end will be the beginning of December)

o On-site presence can be as much as 5 days/week during UAT phase (some weeks may be 0 days/week)

Insight Global is looking for a dedicated Functional Business Analyst, focused on WFM, to support a large health system in Baltimore, MD. This health system is preparing for a major go-live of Infor CloudSuite Workforce Management (WFM). This person will support the transition, with a focus on Time and Attendance, Multi-View Scheduler (MVS), and compliance workflows. This role will lead User Acceptance Testing (UAT) efforts and ensure that WFM configurations align with operational needs across clinical and non-clinical departments.

Key Responsibilities:

• Act as the primary liaison between business users and the WFM implementation team.

• Analyze and document current scheduling and timekeeping workflows.

• Validate WFM configurations including pay rules, rounding rules, schedule templates, and labor distribution.

• Support MVS (Multi-View Scheduler) setup and optimization for shift coverage and compliance.

• Assist with data validation for employee profiles, time clocks, and accrual balances.

• Develop and manage the UAT strategy specific to WFM modules.

• Create test scenarios and scripts for:

• Clock-in/out workflows

• Shift swaps and overrides

• Exception handling (e.g., missed punches, overtime)

• Pay rule validation

• Coordinate UAT execution with HR, payroll, and department managers.

• Track and triage defects, ensuring resolution prior to go-live.

• Document UAT outcomes and provide go/no-go recommendations.

• Provide hypercare support post-go-live, including issue resolution and user guidance.

• Monitor system performance and escalate configuration issues as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5+ years of experience in Workforce Management systems

• with at least 1 year in Infor CloudSuite WFM.

• Infor WFM experience: specifically, with

• Time and attendance

• MVS (Multi-view Scheduling)

• Analytics dashboard

• Proven experience in UAT planning and execution.

• Experience working for a company while they were going through implementations • Prior experience supporting implementations in a hospital or health system environment.