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Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Government Services Team and why join?

Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD), and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission-critical systems.

What will you be doing?

The UC Engineer is a dedicated, on-site professional responsible for providing technical assistance, troubleshooting, and maintenance of IT systems within a specific location or organization. This role ensures smooth day-to-day operations by addressing technical issues promptly, supporting end-users, and optimizing system performance. The ideal candidate is a proactive problem-solver with strong technical expertise and excellent customer service skills.

RESPONSIBILITIES:

Call Manager:

+ Configure, monitor, and maintain Cisco Unity Call Manager (CUCM) for voice communication systems.

+ Troubleshoot and resolve issues related to VoIP systems, call routing, voicemail, and user accounts.

+ Implement and manage features like auto-attendants, call queues, and system integrations.

+ Provide user training and documentation on communication systems.

Technical Support:

+ Provide first-line support for hardware, software, and network-related issues.

+ Respond to and resolve tickets in a timely manner via phone, email, or in-person assistance.

+ Troubleshoot system errors and implement appropriate solutions to minimize downtime.

System Maintenance:

+ Monitor and maintain IT systems, including servers, workstations, and network equipment.

+ Perform regular system updates, patches, and backups to ensure system integrity.

+ Ensure compliance with organizational IT policies and security protocols.

User Assistance:

+ Assist staff in understanding and using technology effectively.

+ Conduct training sessions and create user-friendly documentation for common processes.

+ Maintain excellent communication with users to manage expectations and provide updates on issue resolution.

Hardware and Software Management:

+ Install, configure, and maintain hardware and software systems.

+ Manage inventory of IT assets and ensure timely procurement and replacement of equipment.

+ Collaborate with vendors for repairs or upgrades as needed.

Incident Reporting and Documentation:

+ Maintain detailed logs of issues, solutions, and system changes.

+ Provide regular reports on system performance and support activities.

+ Participate in audits and ensure compliance with regulatory requirements.

Change Management:

+ Act as a key participant in planning and implementing IT changes, ensuring minimal disruption to business operations.

+ Evaluate the impact of changes to systems, processes, and user workflows.

+ Create and execute change management plans, including communication strategies, training sessions, and performance metrics.

+ Collaborate with stakeholders to gather input and ensure smooth adoption of new technologies or processes.

+ Maintain documentation of changes, including risk assessments, testing outcomes, and post-implementation reviews.

Network Administration:

+ Monitor network performance and troubleshoot connectivity issues.

+ Ensure network security by understanding firewalls, VPNs, and other security measures.

+ Assist with setting up and managing wired and wireless network infrastructure.

QUALIFICATIONS:

+ Ability to obtain and maintain a Secret Clearance

+ Education: Bachelor’s degree or equivalent experience

+ Experience: 3+ years in a technical support or IT system administration role. Call Manager: Experience with Cisco Unity Call Manager (CUCM), including configuration and troubleshooting. In depth understanding of analog and Plain Old Telephone Systems (POTS).

+ Technical Skills: Proficiency in operating systems (e.g., Windows, macOS, Linux).

+ Knowledge of networking protocols and hardware.

+ Familiarity with common software applications, troubleshooting tools, and IT frameworks.

+ Familiarity with change management tools and IT frameworks.

+ Certifications (required): Call Manager: CCNP-Collaboration, Certifications compliant with DOD 8140.03M

+ Soft Skills: Strong communication, organizational, and interpersonal skills; ability to work independently and collaboratively.

Want to learn more about Government Services? Check us out on our platform:

https://www.wwt.com/public-sector

https://www.wwt.com/government-services

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $125,000.00 to $140,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

+ **Health and Wellbeing:** Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

+ **Financial Benefits:** Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

+ **Paid Time Off:** PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

+ **Additional Perks:** Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

_If you have any questions or concerns about this posting, please email_ [email protected]_ _._

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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.