• Senior Product Manager

    Insight Global (Stamford, CT)


    Job Description

    This Product Manager role is a hybrid of a business analyst and project manager, requiring both strategic thinking and execution skills. The Team is responsible for growth and generating revenue for the entire customer base. There are two groups within this team: 1. Renewal (customers that are coming to an end on their contracts and need to renew them) and 2. Retention (how do they minimize customers leaving? This individual will review reports and monitor on a week-to-week basis which clients are leaving and why).

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    - Analyze trends and historical data to diagnose issues or uncover insights

     

    - Monitor weekly reports to understand why customers are leaving (churn analysis)

     

    - Lead meetings, define next steps, assign tasks, and follow through to close out action items

     

    - Coordinate efforts across teams to support retention and renewal goals

     

    - Work on strategies to retain customers and encourage contract renewals

     

    - Contribute to growing value from Charter’s existing customer base

     

    - Renewal – Keeping customers at end of contract

     

    - Retention – Preventing customer churn

     

    - 5 – 7+ years in a similar role - Telecom experience preferred