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Job Description

3rd tier support for Patient Keeper after the service desk & divisional support analysts. 80% support through tickets, Webex, and e-mails. Issues include data pulls, access, functionality, etc. 20% project based work. The project based work consists of rollouts, rebranding at newly acquired facilities, configuration changes, and upgrades. Work with internal teams & the vendor for ticket resolution. There is an on-call schedule that rotates every 9 days. The schedule is Monday – Thursday 6pm-12am.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Working experience with Patient Keeper (mobile or desktop)

• Support experience

• Analytical

• Go-getter