• Business Operation Specialist - INTL

    Insight Global (Cecil, PA)


    Job Description

    Day to day –

    Insight Global is searching for a Business Operations Specialist to sit in Sheffield, UK at one of our simulation software engineering clients. The Business Operations Specialist works with the Sales, Legal, Accounting, and other departments to process customer orders and generate license keys. This role is responsible for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Specialist is able to handle some complex tasks and accomplish straightforward work without assistance.

    Key Duties and Responsibilities -

    • Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with policies and procedures

    • Generates timely, accurate license keys and delivers them to sales channels and customers

    • Assists customers attempting to enroll for the Customer Portal

    • Utilizes CRM checks to strive for succinct data integrity

    • Acts as liaison to sales channel by providing quality customer service and support and resolving customer issues

    • Provides assistance to sales personnel for proper order submission and documentation

    • Interfaces with legal, accounting, and sales departments to facilitate procedural and policy adherence

    • Participates in department projects such as developing rollout plans for product delivery

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • 2 years of experience in a billing, order processing, or customer service environment

    • CRM Experience

    • Salesforce CPQ

    • Microsoft Office experience