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The Advanced Practice Practitioner (Nurse Practitioner or Physician Assistant) – Epic Inbasket Specialist is responsible for optimizing and managing clinical communication within the Epic Inbasket. The APP will serve as a clinical and system specialist to bridge the gap between frontline providers, clinical support staff, and IT/analyst teams to enhance patient access, provider efficiency, and care quality.

Inbasket Management & Clinical Triage

+ Review, prioritize , and add ress Inbasket messages including patient advice requests, lab results, medication refills, and care coordination tasks.

+ Provide clinical decision-making within scope of practice, escalating to physicians as appropriate.

+ Develop, monitor, and refine standardized workflows for Inbasket management to ensure timely response to patient needs.

Clinical Practice Support

+ Perform virtual and in-person patient care activities related to message-based encounters, including but not limited to, reviewing lab results, managing chronic conditions, e-visits, ordering medications, and arranging follow-up care.

+ Document all patient care interactions in Epic following organizational standards.

Workflow Optimization & Training

+ Collaborate with Epic analysts, IT, and clinical leadership to design and implement best practices for Inbasket use.

+ Monitor performance metrics, identify bottlenecks, and recommend system or process improvements.

Quality & Safety Oversight

+ Ensure patient messages and clinical tasks are addressed in compliance with regulatory standards and organizational policies.

+ Participate in quality improvement initiatives to reduce message backlog, optimize provider time, and improve patient satisfaction.

+ Collaborate with providers, nursing, IT, and operations leaders to align Inbasket practices with organizational goals.