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Job Title

Account Associate

Job Description Summary

Job Description Summary

The Account Associate plays a key role in streamlining business processes, ensuring compliance with policies and supporting the day-to-day functions of the organization. This position is part of the account leadership team, and will be involved with account leaders in Facilities Management, Property Management, Lease Administration, Transaction Management, Project Management and Finance as needed.

Job Description

Job Description

Responsibilities

Under the general supervision and direction of the Account Director:

+ **Process Optimization:** Analyze and refine operation workflows to improve efficiency and reduce costs.

+ Keep updated and implement Playbook for Account Associate role.

+ Create Training manual and assume responsibility as the SME trainer for the PM Team on new PM Software

+ **Project Coordination:** Support and oversee projects by tracking progress, managing resources, and ensuring deadlines are met.

+ Receive incoming communication on service requests, create work orders and assign work orders to the PM staff, subcontractors, and vendors, and confirm successful, timely quality completion of work orders.

+ Report on open and closed work orders and check the status of open work orders with the assigned party

+ Request, review, and submit work orders, bids, and proposals from vendors

+ Verify final invoice pricing and process payments in a timely manner

+ Assist in the monitoring and assessment of vendor performance

+ Assist with measuring and reporting key performance indicators against service level agreements

+ Escalates service delivery issues promptly and proactively identify service delivery opportunities in accordance with procedures developed for Account operations

+ **Compliance and Reporting:** Ensure adherence to company policies, industry regulations and best practices. Prepare reports and maintain records for audits or performance reviews.

+ Focuses on maintaining globally consistent process, policy, workflows and organization with the objective of continuous improvements in policies, controls and productivity. Uses technology tools for storing, updating and share this information with appropriate audiences for their use.

+ Administers special projects assigned by the Global Account Director

+ **Data Management:** Maintain accurate records, track key performance metrics, and provide insights for decision making.

+ **Cross-Department Collaboration:** Work closely with teams such as finance, HR and logistics to enhance overall operational effectiveness.

+ Captures Best Practices discovered at the account regional level to roll out; Also incorporates Best Practices developed on other accounts/corporate suitable for adoption on account

+ This is a dynamic and changing role designed to tackle the challenges and changing needs of the Account Management Team while focusing on maintaining consistent approach

+ **Problem-Solving:** Identify bottlenecks or inefficiencies in workflows and propose solutions to leadership.

+ **Administrative support:** Assist in budget management, procurement, vendor coordination, and other operational tasks.

+ Actively monitor A/R report and manage to completion/close-out all outstanding items each quarter.

+ **Technology and Tools:** Utilize software systems for workflow automation, project management and data analysis.

+ Research available tech opportunities and present findings to leadership

+ Request cost for integration and reoccurring licensing

+ Review Cost and Time commitment(s)

+ Co-Implement the Project Management Software (Remote Office Projects)

+ Primary responsibility for Account Associate is analytics and client reporting showing account team accomplishments and value-added solutions. KPI metrics are a part of this client reporting cadence that includes monthly, quarterly, semi-annual and annual reporting.

+ Provides oversight of all technology applications to ensure they are being used to their full capacity; develop reporting packages and user training to drive user adoption

Complete other duties as assigned.

Requirements

+ Four-year college/university degree or equivalent work experience

+ A minimum of 2 years commercial high-rise, campus environment, and/or property portfolio management experience required (with a 4-year degree); a minimum of 4 to 6 years of experience if no degree

+ Breadth of experience in leasing, facilities management, real estate transactions and all facets of property operation and building management is preferred.

+ Familiarity with legal aspects of contracting including reading and interpreting contracts and related documentation, ability to prepare amendments, and ability to explain to stakeholders the specifics of the contracts is preferred with a demonstrated ability to develop this skill.

+ Excellent technical, interpersonal, and analytical skills required

+ Strong computer and systems knowledge

+ Excellent written and oral communications skills

+ Excellent organizational skills, detail oriented, strong time management skills; ability to prioritize multiple tasks, flexibility to re-prioritize as needed

+ Ability to work independently, as well as collaboratively

Additional Job Description

Physical Requirements

+ Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day

+ May involve periods of standing, such as operating at a copier/fax/scanner

+ Regularly required to talk, hear, and use hands and fingers to write and type

+ Ability to speak clearly so others can understand you

+ Ability to read and understand information and ideas presented orally and in writing

+ Ability to communicate information and ideas in writing and orally so others will understand

+ Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 72,250.00 - $85,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **[email protected]** . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”